Is this a record?
I went to a new customer on Wednesday and they've been having lots of problems with their internet. The person who did all their IT support had changed the router several times but to no avail. I took a quick look and noticed that the router was plugged into a non BT telephone socket. Suspicious, I unscrewed it and found it was a master socket with a single pair of wires coming in. That set alarm bells ringing. Where was the NTE5?
Four other similar but unused sockets were around the office walls - all of which identified as the same phone number. All with a single pair connected and all master sockets.
These had to be joined up in a star to another point somewhere and eventually I found a nightmare of an NTE5 hidden in a cupboard, overflowing with cables and with lots of outgoing connections jelly crimped. Whoever did it had stripped and twisted wires together before putting them in the jelly crimp which meant the connections were loose.
I disconnected all extraneous wires except for the incoming drop wire and traced which wire went where. The six different master sockets on the same circuit increased the capacitance hugely (equivalent to a longer line) and also put in place extra 26A surge protectors (which interfere with broadband).
I replaced the remote master socket the router was connected to with a secondary line jack. The router currently fitted has very poor stats (Netgear D7000) so I couldn't see the increase in attainable but the download speed went from 32Mbps to 38Mbps being limited by the service. It should be able get about 60 on a faster service as the office next door manages that.
Fortunately, they were two weeks out of a two year BT Business Broadband contract so we'll be moving to Zen's 80Mbps service which includes a static IP address at no extra cost. That means I'll be able to run Thinkbroadband's Broadband Quality Monitor to see if there are further line issues now the internal wiring has been sorted.
This is in an office that was completely redeveloped and rewired just three years ago.
When I work out how to get ethernet from where the master socket is to where the computers are we'll be able to put the router directly into the master socket, which should help even more.
Has anyone else had a similar experience?