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Standard User NJSS
(newbie) Fri 29-Jul-16 13:21:51
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BT Email down - AGAIN - 13:00 BST 29th July 2016


[link to this post]
 
I have just sent an email to a committee 12 members.

5 of the 12 have BTInternet.Com email addresses & all have responded:-

<Fred.Bloggs@BTInternet.Com>: delivery temporarily suspended: host
mx.bt.lon5.cpcloud.co.uk[65.20.0.49] refused to talk to me: 421 Server busy


Email is being retried, but this seems to be happening rather regularly of late.

NJSS
Standard User ian007jen
(committed) Fri 29-Jul-16 14:17:16
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Re: BT Email down - AGAIN - 13:00 BST 29th July 2016


[re: NJSS] [link to this post]
 
Are you on zen????

http://status.zensupport.co.uk/active/7/4715
Standard User NJSS
(newbie) Fri 29-Jul-16 14:24:34
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Re: BT Email down - AGAIN - 13:00 BST 29th July 2016


[re: ian007jen] [link to this post]
 
No not on Zen, Timicio.

Email originated from Fastmail.FM, if that's relevant.

NJSS


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Standard User ian007jen
(committed) Fri 29-Jul-16 14:26:20
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Re: BT Email down - AGAIN - 13:00 BST 29th July 2016


[re: NJSS] [link to this post]
 
this seems to be a widespread issue, affecting more than just Zen mail servers.

Quote from that page

It maybe affecting your ISP as well
Standard User ian72
(eat-sleep-adslguide) Fri 29-Jul-16 14:28:05
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Re: BT Email down - AGAIN - 13:00 BST 29th July 2016


[re: ian007jen] [link to this post]
 
As it is likely a problem with BTs mail servers it is probably affecting every ISP/mail service attempting to send to affected addresses.
Standard User NJSS
(newbie) Fri 29-Jul-16 15:32:05
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BT Email down - AGAIN - 13:00 BST 29th July 2016


[re: ian72] [link to this post]
 
This seems to be a continuing problem .

I have had to resort to telephoning the BT customers in question, who were blissfully
unaware of any problem.

I haven't been able to find any announcement from BT acknowledging the problem, other than
the Zen link refered to above.

It's really very frustrating.....
Standard User ian72
(eat-sleep-adslguide) Fri 29-Jul-16 15:37:49
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Re: BT Email down - AGAIN - 13:00 BST 29th July 2016


[re: NJSS] [link to this post]
 
You could recommend that the people you are emailing get a non-ISP based email system. Email generally is at best a value add for ISPs and not really their main business. I know that it "should" work but tends to be lower priority. Really it is the recipients problem rather than yours but I guess you want them to receive the emails - the trouble being email is not a guaranteed delivery platform.
Standard User Andrue
(eat-sleep-adslguide) Fri 29-Jul-16 15:46:57
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Re: BT Email down - AGAIN - 13:00 BST 29th July 2016


[re: NJSS] [link to this post]
 
My dad uses BT Internet and his emails often get stalled and failed in their outbound server. After a week he'll get a bounce back saying something about a queue being full. I know it's not my server because I can look at the logs and confirm that no BT servers have tried to connect to my server.

I complained to BT about it once on his behalf (him being elderly an' all) and was advised to get him to use Google mail instead.

Hmmm.

---
Andrue Cope
Brackley, UK
Standard User NJSS
(newbie) Fri 29-Jul-16 16:15:27
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BT Email down - non-ISP based email providers are better


[re: ian72] [link to this post]
 
I think that my friends & colleagues think I am a bore, as I probably am, as I frequently
and regularly suggest that those who have an ISP linked email service migrate to someone like
GMail if they insist on a free service, Fastmail or RunBox for a better paid service.

NJSS
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