Is the Telegraph story true?
I don't think it is true. By that I mean the Sky reason given and the BT Consumer response are both untrue.
The head of BT’s consumer business has launched a scathing attack on Sky, accusing his rival of “cynicism”, "lies" and “sinking to a new low”, after it emerged it cut its costs on broadband by choosing a slower network repair service.
The decision by Sky was discovered by The Daily Telegraph in Ofcom documents.
The company has downgraded its contract with BT Openreach, the regulated monopoly that owns and runs the national telecoms network, so that broadband customers reporting a fault on their line get an engineer visit within two days rather than one.
John Petter, the chief executive of BT’s consumer business, which is also an Openreach customer, attacked the move in outspoken comments that highlight telecoms industry bitterness amid the debate over the future of Britain’s broadband infrastructure.
Since when has either provided a one-day service for consumer level broadband faults?
As for the jobs the Sky "engineers" will be doing, did they really call out Openreach at Sky's expense for customers' internal wiring work and checks? On a one-day response contract?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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