Have you suggested your "case handler" contacts the "case handler" of yor neighbour to see what was done?
Thanks for the reply.
Well when I told my case handler that at least one of my neighbours case handler only took 5 mins to resolve it and to also have an engineer booked, I was told they probably phone up openreach the same time as it was being removed, I am smelling a bit of bull s*** there.
One of my neighbours even had a go at openreach when they phoned them to cancel their install due to this build issue, and a few days later the engineers arrived to do their install.
I might ask my case handler to speak to that other case handler on Monday when they are due to phone next, I have asked them to keep me updated on a daily basis, which they are happy to do.
I know they said they have asked openreach to look into why it cannot be removed due to other homes using the same hardware (right up to the same FibreDP etc) that was also all tagged with the build issue before the 27th September, which have all been installed and are now all live but us.
I told them there should be no reason now that the build issue tag cannot be removed if everybody else is ok, to which they agreed, they went on to say they can only go by what they are told by openreach.
But to be honest if they are only going by what they are told by openreach then this will never get resolved.
Lets hope there is better news Monday.