Just a quick question...
How long does it take for a tag to be taken off a record and how difficult is it to get removed once the issue its linked to has been resolved.
The reason I am asking is a few of us down my road (using same hardware) had tags (i.e. build issues) put on our records which stopped our FTTP Engineer work from being done.
This was due to our Splitter Node had issues, this issue required all the fibres to be re-spliced into the correct trays which was done on the 27th September.
Now everyone else apart from me has had their build issue tag removed and have had both their external and internal work done and are all live now but us.
I am hoping its just a matter of our case handler at BT to ask for it to be removed.
Because it really sucks to see everyone else that ordered after me that also had this tag issue get resolved, installed and all go live and me just sitting here with a tag on our record that pointing to a build issue that no longer exists
I am due a call from my BT case hander this evening with a result, so I am hoping for good news, due to my neighbours case handlers had no issues at all and had theirs resolved within 5 mins when they spokes to openreach on the phone and had an engineer booking for a few days later, so I am hoping for the same outcome.
So any answers would be great.