(Edit - I see others have overtaken me).
That upstream BRAS rate (IP Profile) proves you are on the 76/19 BT product. (Openreach 80/20). So your engineer may understand the electronics, he doesn't understand the products.
The downstream 42.53Mbps IP Profile tells us you are connected at around 44Mbps. BatBoy will be better at telling you how to get line stats out of your Home Hub.
What we do know is that there is definitely something not right.
Is the Home Hub connected to the master socket, or at one of the extensions. Are the sockets normal BT type, or fancy nice-looking MK units or similar?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Edited by RobertoS (Fri 07-Oct-16 21:28:57)