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Standard User DG834MAN
(member) Mon 31-Oct-16 11:15:31
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timico help line being totally useless


[link to this post]
 
raised a ticket with the help line had no sync since Saturday they called back telling me there was a battery contact fault and i need to contact my line provider, how does one contact their line provider,(bt they dont talk to the public)
Standard User WWWombat
(knowledge is power) Mon 31-Oct-16 11:23:21
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Re: timico help line being totally useless


[re: DG834MAN] [link to this post]
 
They mean who is your "retail line provider", not who is the "wholesale line provider".

Who do you pay the line rental to? They are the ones to contact.

Edited by WWWombat (Mon 31-Oct-16 11:23:33)

Standard User DG834MAN
(member) Mon 31-Oct-16 11:28:56
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Re: timico help line being totally useless


[re: WWWombat] [link to this post]
 
bt so how do i contact them


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Standard User BatBoy
(sensei) Mon 31-Oct-16 11:30:53
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Re: timico help line being totally useless


[re: DG834MAN] [link to this post]
 
Dial 150
Standard User WWWombat
(knowledge is power) Mon 31-Oct-16 11:35:07
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Re: timico help line being totally useless


[re: DG834MAN] [link to this post]
 
Don't they still use 151 for reporting line faults?
Other numbers exist for free or mobile calls.

Or use this link:
http://www.bt.com/faults
or this one
http://www.bt.com/help/home/landline.html

These are the top few entries to a google query
Administrator MrSaffron
(staff) Mon 31-Oct-16 12:37:40
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Re: timico help line being totally useless


[re: WWWombat] [link to this post]
 
Important note:

If the voice line is otherwise operating fine, i.e. no undue noise etc then any fault that is impacting the broadband side needs to be reported by whoever is the broadband fault.

Just because a fault indicates issue is with the copper, does not mean it should be reported as a voice fault. Why? Because if voice is within voice spec, then a call out charge may be applied and engineer will not look at any broadband issues.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User DG834MAN
(member) Mon 31-Oct-16 14:30:52
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Re: timico help line being totally useless


[re: MrSaffron] [link to this post]
 
voice line works fine called bt on 151 guy ran some tests came back fine told me to call timico back now timico are running some tests need to wait to hear back from them, not getting anywhere fast crazy
Standard User NJSS
(regular) Mon 31-Oct-16 17:06:21
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Re: timico help line being totally useless


[re: DG834MAN] [link to this post]
 
If you are not getting the service which you think is required I suggest you PM Neil Armstrong of Timico, who often posts in the NewNet forum; in my experience he is very helpful.

Maybe the NewNet forum should be renamed "Timicio - formerly NewNet" ?

NJSS

Standard User Zarjaz
(eat-sleep-adslguide) Mon 31-Oct-16 17:54:18
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Re: timico help line being totally useless


[re: DG834MAN] [link to this post]
 
So how are Timico seeing battery fault test results ??

ISP Representative Neil_A
(isp) Tue 01-Nov-16 09:05:31
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Re: timico help line being totally useless


[re: DG834MAN] [link to this post]
 
Hi there,
Sorry to hear you're having problems. If you can PM me the incident number I can see where this is at.
Thanks

Kind Regards,

--
Neil Armstrong
Timico Ltd
www.timico.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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