raised a ticket with the help line had no sync since Saturday they called back telling me there was a battery contact fault and i need to contact my line provider, how does one contact their line provider,(bt they dont talk to the public)
WWWombat (knowledge is power)
Mon 31-Oct-16 11:23:21
If the voice line is otherwise operating fine, i.e. no undue noise etc then any fault that is impacting the broadband side needs to be reported by whoever is the broadband fault.
Just because a fault indicates issue is with the copper, does not mean it should be reported as a voice fault. Why? Because if voice is within voice spec, then a call out charge may be applied and engineer will not look at any broadband issues.