So I had Virgin Media scheduled to install broadband at my flat this Saturday. I live on the 2nd floor/top floor. However they contacted me today to say and engineer had been out to do some preliminary checks. While doing the checks a neighbour refused to give permission to the engineer for a cable to be fitted to the outside of the building. I'm guessing it was my neighbour who lives on the ground floor.
Now Virgin are telling me that they cannot go ahead with the installation unless my neghbour consents to the cable being fitted to the outside of the building and I need to be the one to get his written consent.
Has anyone had a similar issue in the past?
The problem is we are renting this flat so I don't know how much rights we actually have in this situation, even though the landlord has given us the go ahead. He also won't answer his door now which is convenient.