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Standard User chris52
(regular) Tue 29-Nov-16 07:11:13
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When Can I Migrate from BT to Plusnet Without Charge


[link to this post]
 
I am with BT Infinity & my contract ends 3 December - in 4 days time.

I am looking to move to PlusNet but their offers end today - 29 November

As I cannot possibly have moved by 3rd December am I safe to order PlusNet today without incurring BT cancellation fees or is the critical cancellation charge date when I apply to move?
Standard User lee111s
(experienced) Tue 29-Nov-16 07:18:27
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: chris52] [link to this post]
 
As BT services would be stopped after the contract end date, there should be no charge.
Standard User hk11
(fountain of knowledge) Tue 29-Nov-16 17:16:02
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: lee111s] [link to this post]
 
Isn't it about time you can specify a transfer date or at least say after a particular date?


Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========


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Standard User RobertoS
(elder) Tue 29-Nov-16 17:31:04
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: hk11] [link to this post]
 
In general you can, but I think the notification still goes through immediately. The OP knows the date will be beyond the contract end.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 60000/15329kbps @ 600m. - BQM

Edited by RobertoS (Tue 29-Nov-16 17:31:44)

Standard User hk11
(fountain of knowledge) Tue 29-Nov-16 17:59:33
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: RobertoS] [link to this post]
 
There didn't seem to be the facility to specify a date on my recent transfer to Sky. Or did you just mean BT?


Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User RobertoS
(elder) Tue 29-Nov-16 19:12:23
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: hk11] [link to this post]
 
Quite a few (used to?) offer a choice of three when you submitted a MAC in those days. It was normally a waste of time, as what it seemed to be was a selection of Openreach slots available that day (of order) in that area as of start of business. Of course by the time any order got through to OR the chosen slot was no longer open. Causing end user aggravation and annoyance with the ISP.

Perhaps it's been dropped and can only be done with a telephone order or a house move, rather than an online order. I'm sure I've seen a few people having chosen their migration date.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 60000/15329kbps @ 600m. - BQM
Standard User hk11
(fountain of knowledge) Tue 29-Nov-16 19:22:58
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: RobertoS] [link to this post]
 
As usual it's the customer that suffers. frown

A transfer should be a simple no hassle thing, not something you question if you done the right thing!


Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User RobertoS
(elder) Tue 29-Nov-16 21:59:07
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: hk11] [link to this post]
 
Yep!

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 60000/15329kbps @ 600m. - BQM
Standard User JohnR
(eat-sleep-adslguide) Wed 30-Nov-16 17:26:42
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: hk11] [link to this post]
 
In reply to a post by hk11:
As usual it's the customer that suffers. frown

A transfer should be a simple no hassle thing, not something you question if you done the right thing!


So telling a new provider you want to switch is a hassle?

When I switched from BT to Sky. I filled in the online form and that was it.... Apart for plugging in the router on change over day. Hardly had work.

There is a risk in everything you do.

\_0-0_/ AdsL is Hell \_0-0_/
To Infinity
Wats SUP doc.... You using too much.....
Standard User hk11
(fountain of knowledge) Wed 30-Nov-16 18:02:02
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Re: When Can I Migrate from BT to Plusnet Without Charge


[re: JohnR] [link to this post]
 
In reply to a post by JohnR:
So telling a new provider you want to switch is a hassle?


The hassle arises if the ISP doesn't provide a choice of transfer date, if your contract is only just expiring. In my case I was told my contract expires 6/12 and that I was to be charged for early exit because my new ISP had chosen a transfer date of 6/12.


Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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