I would be eternally grateful if someone could explain how I can get Openreach to change the address on my records, which have an address which was allocated when the house was being built but which is very different now. BT Telecoms engineers cannot find the house and even when they did they could not help changing the address. Plusnet, my broadband provider, could only offer to put a note on the file. I am just about tearing my hair out with this. I have even found my way to the BT community forum but when I tried to register it didn't seem to work properly. When I tried again later at bt care community forums it said I was banned from the site, which is unlikley cos I don't think I've even used it - chance would be a fine thing.
Thanks in anticipation for any help with this. You'll also please the 3 BT engineers who perpetually get lost trying to find my house. I think there is a fourth lost somewhere in the Norfolk broads. If you're reading this mate, turn left past the King's Arms at Fleggburgh!