I have been trying to move to a different domain & web hosting provider.
I contacted Timico and customer service team said to email the request to them, which I did.
I was told the domain had been unlocked.
I asked them that as they are the registered admin contact they will have to release authorise the .com domain to be relased by following the link to firstname.lastname@example.org.
This had not been done.
I then asked them to change the admin contact from them to my own email address and received email confirmation that this had been done. I checked whois records several times and still this had not been actioned.
I then tried to change the nameserver records to those of the new provider... guess what.. I cannot een do that as the records are locked.
It has been 6 weeks and yet no further in getting this resolved.
They should be ashamed of themselves. The customer service representative, Victoria Webster has no shame, how can she go to work and get paid for doiug such a shoddy job of dealing with a very simple request.
Surely customer service traiing should include dealing with a customers query through to completion!
Stay away from this company.