I've just called Equifax and according to the person I spoke to it appears that recently BT have changed their Name that is shown on these sorts of queries, from:-
BT CSS CUSTOMERS (I)
The Equifax agent also reiterated something I had read on their website and I guess it goes for all the Credit Agencies, that your data which can include closed accounts (as per my BT account) stays on file for so many years (sorry can't remember exactly how many at present). So if a company that you have a closed account with changes their official billing/trading/reference name etc during that data retention period, then the update reflects accordingly on your credit file. It would be better in my opinion if Equifax didn't group things like this under one main description that covers other scenarios too. The Title for this alert was under the "New Credit Agreement Summary" heading which was confusing when connecting it to a closed account.
Thanks for all the feedback guys
Edited by Vorlon (Sat 11-Feb-17 11:11:19)