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Standard User AndyHCZ
(experienced) Tue 28-Feb-17 15:14:55
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Openreach Twitter account goes live tomorrow (1 March 2017)


[link to this post]
 
Just a heads up, that the @OpenreachGB account (https://twitter.com/openreachgb) will go live from tomorrow.

14 members of Openreach staff will be managing the account (working 08:00-20:00 7 days a week) and they will engage with members of the public over certain issues:

- Fibre availability (this will be the main one I suspect people will be happy to hear)
- Network equipment
- How Openreach is set up with ISPs
- Workmanship complaints
- New Sites enquiries
- Driving complaints
- H&S issues
- Thanking issues
- Misc issues (e.g. cable theft)
- Network Damage
- Working for Openreach

The following issues are ISP related, so the customer will be advised to speak to their ISP:

- Problems with service
- Missed appointments
- Ethernet service enquiries
Standard User Banger
(eat-sleep-adslguide) Tue 28-Feb-17 16:32:23
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
Thanks for the info, just in time as I have questions about my cabinet going live.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User RobertoS
(elder) Tue 28-Feb-17 16:50:55
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
I'll be very surprised if you are told anything you don't already know.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6


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Standard User lee111s
(experienced) Tue 28-Feb-17 16:58:42
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
Expect "check the Openreach journey tracker for the status of your cabinet"
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 04:45:30
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
I don't want to sound negative or anything, but where is your source of this.
That Twitter account doesn't have a Blue Badge to authenticate it, and no BT / Openreach logos.

There is also no links on that account linking back to other BT accounts.

TBH it looks like somebody created a twitter account pretending to be BT Openreach.

Maybe I am wrong, but that's what it looks like to me so far.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User _Resonance_
(member) Wed 01-Mar-17 05:58:25
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
Yes, it does look very nondescript. Maybe they'll update everything at start of play in a few hours?

BT Infinity 2
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 06:16:33
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: _Resonance_] [link to this post]
 
The thing that also makes it strange is the fact there has been no news of this twitter account on the Openreach site.

I also think this might be a new scammers way to get your information.

Though like I have already said I might be wrong, but at the moment it sure looks this way.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User witchunt
(member) Wed 01-Mar-17 08:10:37
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
https://www.openreach.co.uk/orpg/home/updates/briefi...
Standard User AndyHCZ
(experienced) Wed 01-Mar-17 08:12:14
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
https://www.openreach.co.uk/orpg/home/updates/briefi...

There was another briefing internally about it yesterday, confirming some details and that it will go live today (not sure the exact timing).

The blue badge is something Twitter control, it's not something I would expect to see immediately.
Standard User Banger
(eat-sleep-adslguide) Wed 01-Mar-17 09:08:31
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
Well I've tweeted them, I joined twitter just for that.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
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