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Standard User AndyHCZ
(experienced) Tue 28-Feb-17 15:14:55
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Openreach Twitter account goes live tomorrow (1 March 2017)


[link to this post]
 
Just a heads up, that the @OpenreachGB account (https://twitter.com/openreachgb) will go live from tomorrow.

14 members of Openreach staff will be managing the account (working 08:00-20:00 7 days a week) and they will engage with members of the public over certain issues:

- Fibre availability (this will be the main one I suspect people will be happy to hear)
- Network equipment
- How Openreach is set up with ISPs
- Workmanship complaints
- New Sites enquiries
- Driving complaints
- H&S issues
- Thanking issues
- Misc issues (e.g. cable theft)
- Network Damage
- Working for Openreach

The following issues are ISP related, so the customer will be advised to speak to their ISP:

- Problems with service
- Missed appointments
- Ethernet service enquiries
Standard User Banger
(eat-sleep-adslguide) Tue 28-Feb-17 16:32:23
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
Thanks for the info, just in time as I have questions about my cabinet going live.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User RobertoS
(elder) Tue 28-Feb-17 16:50:55
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
I'll be very surprised if you are told anything you don't already know.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6


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Standard User lee111s
(experienced) Tue 28-Feb-17 16:58:42
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
Expect "check the Openreach journey tracker for the status of your cabinet"
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 04:45:30
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
I don't want to sound negative or anything, but where is your source of this.
That Twitter account doesn't have a Blue Badge to authenticate it, and no BT / Openreach logos.

There is also no links on that account linking back to other BT accounts.

TBH it looks like somebody created a twitter account pretending to be BT Openreach.

Maybe I am wrong, but that's what it looks like to me so far.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User _Resonance_
(member) Wed 01-Mar-17 05:58:25
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
Yes, it does look very nondescript. Maybe they'll update everything at start of play in a few hours?

BT Infinity 2
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 06:16:33
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: _Resonance_] [link to this post]
 
The thing that also makes it strange is the fact there has been no news of this twitter account on the Openreach site.

I also think this might be a new scammers way to get your information.

Though like I have already said I might be wrong, but at the moment it sure looks this way.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User witchunt
(member) Wed 01-Mar-17 08:10:37
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
https://www.openreach.co.uk/orpg/home/updates/briefi...
Standard User AndyHCZ
(experienced) Wed 01-Mar-17 08:12:14
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
https://www.openreach.co.uk/orpg/home/updates/briefi...

There was another briefing internally about it yesterday, confirming some details and that it will go live today (not sure the exact timing).

The blue badge is something Twitter control, it's not something I would expect to see immediately.
Standard User Banger
(eat-sleep-adslguide) Wed 01-Mar-17 09:08:31
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
Well I've tweeted them, I joined twitter just for that.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User lee111s
(experienced) Wed 01-Mar-17 09:29:42
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
Expect nothing more than "keep checking the Openreach cabinet journey tracker" wink
Standard User icarus2017
(newbie) Wed 01-Mar-17 11:08:37
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
Been waiting for this for ages! Do you work for Openreach? you seem to know a lot about this! surely staffing numbers and opening hours are something that isn't generally released to the public? How do you know this is a genuine account though? Looks a bit suspect to me?
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 11:21:50
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
In reply to a post by AndyHCZ:
https://www.openreach.co.uk/orpg/home/updates/briefi...

There was another briefing internally about it yesterday, confirming some details and that it will go live today (not sure the exact timing).

Ah, ok.
There is no information about the Twitter account name or that they will also be dealing with the public, sadly I haven't got a portal account to see any more information.

I know last year as a joke emailed them for a portal account, where they said why and what for, I responded "To wreak havoc on your network smile" that was the last I hear from them, I even added the Smiley Face, they have no sense of humour tongue

In reply to a post by AndyHCZ:
The blue badge is something Twitter control, it's not something I would expect to see immediately.

Yeah I know Twitter control it, it can happen from the start, I have seen a few get created and they instantly had a blue badge.

If its used for say a big company etc., they can request for a blue badge from day one, they just need to provide why they need it and who they are.

Members of the government can get them at the start as well.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User huwwatkins
(committed) Wed 01-Mar-17 11:27:39
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
There is no information about the Twitter account name or that they will also be dealing with the public, sadly I haven't got a portal account to see any more information.


It's right there in the link.

We're planning to launch a new Twitter channel with the handle @OpenreachGB on Wednesday 1 March 2017.
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 11:29:04
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: lee111s] [link to this post]
 
In reply to a post by lee111s:
Expect nothing more than "keep checking the Openreach cabinet journey tracker" wink

Yeah and the classic, "Our latest estimate of when this will be ready for orders is the end of {%INSERT_MONTH%}." that's all I got from them each month for the whole 5 years I was in contact with them.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User lee111s
(experienced) Wed 01-Mar-17 11:30:22
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
Anything more specific though and people get even more annoyed if there are delays.

I often wish they never had any sort of journey tracker and that it simply shows as available once it is.
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 11:30:45
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: huwwatkins] [link to this post]
 
In reply to a post by huwwatkins:
In reply to a post by PaulKirby:
There is no information about the Twitter account name or that they will also be dealing with the public, sadly I haven't got a portal account to see any more information.


It's right there in the link.

We're planning to launch a new Twitter channel with the handle @OpenreachGB on Wednesday 1 March 2017.

Yep, your right, I must be going blind in my old age LOL.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 11:35:54
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: icarus2017] [link to this post]
 
In reply to a post by icarus2017:
Been waiting for this for ages! Do you work for Openreach? you seem to know a lot about this! surely staffing numbers and opening hours are something that isn't generally released to the public? How do you know this is a genuine account though? Looks a bit suspect to me?

Well parts of the news is on Openreach's Site, with the actual Twitter account name, so maybe its true, I cannot see the whole news though.

As for them working at Openreach, I have often wondered that myself going by some of my PM's from them, so its either Openreach or an ISP that has a Portal account.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User icarus2017
(newbie) Wed 01-Mar-17 11:55:18
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
Intriguing to know how they know so much, Opening times and staffing seems very specific! To be honest it would be great to have a contact in Openreach so I could pick their brains on the technical stuff!
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 12:07:02
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: icarus2017] [link to this post]
 
In reply to a post by icarus2017:
Intriguing to know how they know so much, Opening times and staffing seems very specific! To be honest it would be great to have a contact in Openreach so I could pick their brains on the technical stuff!

Well to see that information you need a Portal account and BTOR don't give them out to anyone.

Which was why I couldn't get one when I asked them LOL.

Or they just emailed people at enquires @ openreach for more information, some people there are happy to give out non secure information.

I know they have for me in the past.

Looks like they need that Twitter Account live now due to their site http://www.superfast-openreach.co.uk/ is down LOL

As for the twitter account being legit, it might actually be legit, BT are now following that account and so is Andrew (staff), I am soo tempted to click on Follow LOL
Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Edited by PaulKirby (Wed 01-Mar-17 12:29:10)

Administrator MrSaffron
(staff) Wed 01-Mar-17 12:38:52
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
Just waiting on a few comment words for a news item

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 12:42:05
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Just waiting on a few comment words for a news item

Ah smile
Well it seems legit due to its all now updated with BTOR images as well as BT Fibre following them.

Its just my OCD is telling me to click on follow LOL

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User icarus2017
(newbie) Wed 01-Mar-17 12:43:24
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
It certainly looks the part now
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 12:45:32
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: icarus2017] [link to this post]
 
In reply to a post by icarus2017:
It certainly looks the part now

Yep, I am now 99.8% sure its legit tongue

Moves Mouse Pointer away from the Follow Button tongue

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User RobertoS
(elder) Wed 01-Mar-17 12:58:45
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
I never doubted the OP on this. His posting history showed long ago that he has access to such information.

Witchunt's and his own later posts gave the source.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Wed 01-Mar-17 13:02:27)

Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 13:11:18
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I never doubted the OP on this. His posting history showed long ago that he has access to such information.

Witchunt's and his own later posts gave the source.

I never doubted the OP, I just wasn't too sure if it was legit or not.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User AndyHCZ
(experienced) Wed 01-Mar-17 13:25:42
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
To be honest, the Twitter page did look very dubious. I am surprised they didn't put the aesthetics in place before today, but it seems to be progressing now.
Standard User Banger
(eat-sleep-adslguide) Wed 01-Mar-17 13:30:05
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
Well I tweeted them and followed them about my cabinet but no response. But just been round the block with the dog and there are 3 Avonline networks vans there with the cabinet open. Anyone heard of Avonline? Their tagline is lighting the way or something.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Banger
(eat-sleep-adslguide) Wed 01-Mar-17 13:48:19
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
Got a reply, referring me to the fibre checker LOL.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User icarus2017
(newbie) Wed 01-Mar-17 13:54:53
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
In reply to a post by Banger:
Got a reply, referring me to the fibre checker LOL.


On the ball I see!
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 13:58:16
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
In reply to a post by AndyHCZ:
To be honest, the Twitter page did look very dubious. I am surprised they didn't put the aesthetics in place before today, but it seems to be progressing now.

It did look iffy didn't it tongue

As for them just getting around to adding all the images and completing it all off, they have had that account since August 2016.

But still we know its ok.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 14:00:56
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
In reply to a post by Banger:
Got a reply, referring me to the fibre checker LOL.

I was going to say, you have to wait 7 to 10 working days LOL

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User Thumper
(newbie) Wed 01-Mar-17 14:08:15
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: lee111s] [link to this post]
 
In reply to a post by lee111s:
...I often wish they never had any sort of journey tracker and that it simply shows as available once it is.


More like a Magical Mystery Tour than a journey.
Standard User MHC
(sensei) Wed 01-Mar-17 14:39:18
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
One tweet there says: Hey, does anyone know why these @btopenreach vans have covered their front and rear numberplates with rags? Looks a bit iffy, no?

Easy to answer though. With no number plate visible, they cannot get a parking ticket from wardens - they cannot move the rags covering the number plates. BT have a job to do at that location and are parked tight on the footpath to ensure traffic is not obstructed and so pedestrians can still pass. Parking wardens seem to treat vehicles from utility companies as easy pickings even though they have a job to perform close by and there is no alternative location to park in.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 14:40:06
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Thumper] [link to this post]
 
In reply to a post by Thumper:
In reply to a post by lee111s:
...I often wish they never had any sort of journey tracker and that it simply shows as available once it is.


More like a Magical Mystery Tour than a journey.

Yeah, Mystic Rebecca - Fibre Checker tongue
Rubs Crystal Ball and says "I can see fibre being completed in your area..... by the end of the month." tongue

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User ian72
(eat-sleep-adslguide) Wed 01-Mar-17 14:42:37
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
Rubs Crystal Ball and says "I can see fibre being completed in your area..... by the end of a month."

FTFY wink
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 14:52:28
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: MHC] [link to this post]
 
Yeah I laughed when I saw that tweet.

But yeah the wardens in my area are terrible, they are like Ninjas, my mother is registered disabled and my uncle just dropped her off home at the time where anyone can part there, even the signs said it was ok.

But he was there for like the time it takes to walk up the path to the door and back and he had a parking ticket and there was no sign of a warden.

I have even see a Police Car get a ticket in my area, the Police Man just laughed at it.

[censored] terrible.

So yeah, I don't blame them from covering up the plates, if that was the reason.

We have always given them a parking permit when they come here.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 14:54:59
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Rubs Crystal Ball and says "I can see fibre being completed in your area..... by the end of a month."

FTFY wink

Well same thing, just means people would be going back to be told the same thing, again and again.

Stupid me did for just under 5 years tongue
Well until I had enough and put my foot down.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 14:57:02
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
In reply to a post by Banger:
Got a reply, referring me to the fibre checker LOL.

Nice Blue hair btw tongue

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User kebabselector
(member) Wed 01-Mar-17 14:57:43
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
I got the message to fill out the help and support form. Money well spent Openreach. Maybe they could upgrade some cabs instead wink

ISP: Zen, getting around 6mb down - .8mb up
Exchange is Fibre enabled, Cab not economically viable to upgrade - though hanging on the carrot being dangled - 'There are projects to be initiated in 2017, however, we do not have a particular timescale at this moment.'
Stechford (CMSTE) Cab 50 - small cabinet of fail
Standard User Banger
(eat-sleep-adslguide) Wed 01-Mar-17 18:27:30
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
In reply to a post by Banger:
Got a reply, referring me to the fibre checker LOL.

Nice Blue hair btw tongue

Paul


It suits me?

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Banger
(eat-sleep-adslguide) Wed 01-Mar-17 18:28:09
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: kebabselector] [link to this post]
 
In reply to a post by kebabselector:
I got the message to fill out the help and support form. Money well spent Openreach. Maybe they could upgrade some cabs instead wink


I got that on second try/tweet.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User PaulKirby
(knowledge is power) Wed 01-Mar-17 18:49:51
Print Post

Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
In reply to a post by Banger:
In reply to a post by kebabselector:
I got the message to fill out the help and support form. Money well spent Openreach. Maybe they could upgrade some cabs instead wink


I got that on second try/tweet.

I sent my tweet before they fully went live and got a reply the instant they were live so they are fast atm in replying, lets see how long that lasts tongue

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User ian72
(eat-sleep-adslguide) Thu 02-Mar-17 08:19:29
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
Perhaps they have put in an automated bot that just picks randomly from a few answers? Can be very quick to respond but it doesn't mean it will help anyone wink
Standard User PaulKirby
(knowledge is power) Thu 02-Mar-17 08:59:58
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Perhaps they have put in an automated bot that just picks randomly from a few answers? Can be very quick to respond but it doesn't mean it will help anyone wink

This is so very true.

I am wondering if 14 staff members will be enough to go through all the tweets, filter out the spam tweets and then answer them.

This is just a way to make it seem that they are doing stuff and it is in no way different than filling in one of their forms or phoning them.

Paul

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User Fastman2
(experienced) Thu 02-Mar-17 10:18:06
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: kebabselector] [link to this post]
 
kebab you were advises the Gap fund for your cabinet would now be significantly less now if you re asked - I assume that was not of intteres .and you have chosen not to do that -

so what about the close to 65, 000 cabinets if not mre that have now been enabled over the last 7 or so years
Standard User Icaras
(experienced) Thu 02-Mar-17 10:45:04
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: MHC] [link to this post]
 
In reply to a post by MHC:
One tweet there says: Hey, does anyone know why these @btopenreach vans have covered their front and rear numberplates with rags? Looks a bit iffy, no?

Easy to answer though. With no number plate visible, they cannot get a parking ticket from wardens - they cannot move the rags covering the number plates. BT have a job to do at that location and are parked tight on the footpath to ensure traffic is not obstructed and so pedestrians can still pass. Parking wardens seem to treat vehicles from utility companies as easy pickings even though they have a job to perform close by and there is no alternative location to park in.


I worry about the engineers though. They'll get in a lot of trouble now this has been flagged up to management. I wish people would think a bit more before they tweet.

What's the alternative? The official way would be to set up traffic lights and close a lane, park the vans on the part of the road that's closed. However that would take days to arrange, the two vans will just be trying to fix a fault as quickly as possible.
Standard User PaulKirby
(knowledge is power) Thu 02-Mar-17 10:59:34
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Icaras] [link to this post]
 
Well like I have already said we give out parking permits to the engineers when they come here and the same for builders.

The way I see it, if they are doing work for us, its nice to give them the permit to park outside.

But yeah, those engineers are probably in trouble now frown

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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Standard User MHC
(sensei) Thu 02-Mar-17 11:16:49
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Icaras] [link to this post]
 
Exactly ...


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User aquiss
(fountain of knowledge) Thu 02-Mar-17 11:36:02
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: PaulKirby] [link to this post]
 
That person is still on there stirring trouble. Have people got nothing better to do. God forbid when they have an issue and need Openreach. Karma and all that!

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User adslmax
(knowledge is power) Thu 02-Mar-17 18:51:42
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
@OpenreachGB have blocked my account after asked them 'When is G.Fast become available in my area for Cuckoo Oak?'

Waste of time Openreach twitter. Pointless and it so rude to blocked me for no reason but maybe openreach don't like adslmax.

Edited by adslmax (Thu 02-Mar-17 18:52:40)

Administrator MrSaffron
(staff) Thu 02-Mar-17 19:00:17
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: adslmax] [link to this post]
 
Where is your tweet asking this?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adslmax
(knowledge is power) Thu 02-Mar-17 19:01:24
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: MrSaffron] [link to this post]
 
Openreach deleted it
Standard User AndyHCZ
(experienced) Thu 02-Mar-17 19:03:13
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: adslmax] [link to this post]
 
How can someone you have tweeted delete your tweet?
Standard User lee111s
(experienced) Thu 02-Mar-17 19:04:38
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: adslmax] [link to this post]
 
I very much doubt it.
Standard User adslmax
(knowledge is power) Thu 02-Mar-17 19:05:07
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
@adslmax99 that my twitter
Administrator MrSaffron
(staff) Thu 02-Mar-17 19:08:00
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: adslmax] [link to this post]
 
Well cannot see an account on twitter with that handle - so cannot see what you said to get you blocked if that's what they actually did.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User lee111s
(experienced) Thu 02-Mar-17 19:09:32
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: adslmax] [link to this post]
 
http://imgur.com/mAbF6Px
Standard User adslmax
(knowledge is power) Thu 02-Mar-17 19:19:04
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: lee111s] [link to this post]
 
My twitter account is blocked. Something going wrong with my account. Cannot logged in?
Standard User RobertoS
(elder) Thu 02-Mar-17 19:23:27
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: MrSaffron] [link to this post]
 
There's an account @adsl99 that has been suspended. I wonder if that's it?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User lee111s
(experienced) Thu 02-Mar-17 19:55:47
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: adslmax] [link to this post]
 
I doubt that's anything to do with Openreach.
Standard User lee111s
(experienced) Thu 02-Mar-17 19:57:30
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: RobertoS] [link to this post]
 
There's also a handle @adslmax Something tells me this is our very own adslmax laugh
Standard User Banger
(eat-sleep-adslguide) Thu 02-Mar-17 20:59:38
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: lee111s] [link to this post]
 
I see Openreach announced on their twitter feed that the average user gets through 261Gb a month.

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User kitcat
(experienced) Thu 02-Mar-17 21:18:03
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Banger] [link to this post]
 
I also noticed a set of tweets saying there was a Talktalk issue in Wrexham supposedly affecting all Talktalk customers that OR is getting the stick for. Wrexham is big enough that TT must have more than one Cablelink so it looks like ISPs blaming OR for their own issues may become visible via here as well.

It may be TT said " we are dealing with our Network supplier" and people have assumed erroneously that this was OR. But this comes as misdirection in my book.

PS I am not the abusive Kitcat that has twittered to them!!
Standard User aquiss
(fountain of knowledge) Fri 03-Mar-17 08:03:58
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
How the heck have they got their account verified by Twitter already?

I wished I knew, who they know, within Twitter walls.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User ian72
(eat-sleep-adslguide) Fri 03-Mar-17 08:13:22
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: aquiss] [link to this post]
 
Maybe they started the process some time ago? Perhaps it is because they are a large company with a very visible web presence? With a company like BT it would be pretty much a no brainer to see that it is a verifiable request.
Standard User AndyHCZ
(experienced) Fri 03-Mar-17 08:15:46
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: aquiss] [link to this post]
 
Takes up to a week once you apply.
Standard User aquiss
(fountain of knowledge) Fri 03-Mar-17 08:23:31
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
In reply to a post by AndyHCZ:
Takes up to a week once you apply.


Interesting. I never knew you could apply. Going to get our company twitter feed sorted.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php

Edited by aquiss (Fri 03-Mar-17 08:30:41)

Standard User ian72
(eat-sleep-adslguide) Fri 03-Mar-17 08:51:42
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: aquiss] [link to this post]
 
Just google for it - there is a clear process to follow.
Standard User PaulKirby
(knowledge is power) Fri 03-Mar-17 10:20:21
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
How the heck have they got their account verified by Twitter already?

I wished I knew, who they know, within Twitter walls.

Companies can get it done faster than normal users, its in their FAQ.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User AndyHCZ
(experienced) Fri 03-Mar-17 12:23:48
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: kitcat] [link to this post]
 
I do find it a little strange how they sent a text out to all affected customers telling them it was a DSLAM fault, when Openreach was not reporting any issues in that area and neither were any other ISPs.

Now one agent is telling a customer the problem "is mainly outside" and "near the local telephone exchange".

Nothing noticeable is reported by Openreach (the only mention in Wrexham is a copper fault affecting 2 customers), other than the MBORCs in North Wales and East Anglia due to the weather.
Standard User hypertony
(experienced) Fri 03-Mar-17 12:39:41
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: aquiss] [link to this post]
 
Twitter made it available for anyone to request a few months ago.

https://support.twitter.com/articles/20174631

Good luck!

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User aquiss
(fountain of knowledge) Fri 03-Mar-17 14:22:15
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: hypertony] [link to this post]
 
Cheers Tony, its been a while since we last looked about this, but I know we have applied this morning.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User kitcat
(experienced) Fri 03-Mar-17 14:43:40
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: AndyHCZ] [link to this post]
 
Andy

It may be it is a Talktalk DSLAM issue, but that it also affects the equipment the Cable link is connected to affecting all TT customers in Wrexham. Easy to then obsurate so that people think it is OR, they may have a different Network supplier to provide Backhaul to elsewhere who actually has the issue ( or it could actually be OR). But no way is it a fibre or access issue due to OR.

Shows how other ISPs can insinuate the fault is OR ( or BT) but evidence points elsewhere.
Standard User kebabselector
(member) Fri 03-Mar-17 14:44:15
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Re: Openreach Twitter account goes live tomorrow (1 March 20


[re: Fastman2] [link to this post]
 
In reply to a post by Fastman2:
kebab you were advises the Gap fund for your cabinet would now be significantly less now if you re asked - I assume that was not of intteres .and you have chosen not to do that


Sadly the local community aren't up for spending money and for some reason are happy with what appears to be a getting worse Virgin line speed. So currently not entirely keen on paying the fee myself. I just have to keep reminding BT that I can't access any of their new TV services.

The joys of living around older folk.

ISP: Zen, getting around 6mb down - .8mb up
Exchange is Fibre enabled, Cab not economically viable to upgrade - though hanging on the carrot being dangled - 'There are projects to be initiated in 2017, however, we do not have a particular timescale at this moment.'
Stechford (CMSTE) Cab 50 - small cabinet of fail
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