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Standard User 123brian
(newbie) Sat 11-Mar-17 15:54:22
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Zen mistake


[link to this post]
 
I am using a satellite connection, however a new cabinet was installed in the village last October and a couple of months ago I switched the phone line to Zen in anticipation.

The sales guy was adamant that I could enjoy a fibre connection from the original cabinet even though I told him that it was two miles away. I agreed to pay for fibre thinking of the new cabinet.

Now Zen tell me that when the new cabinet goes live it will take a long time to switch cabinets. The clear implication was that BT would be uncooperative.

Is this normal, if so is there anything that I can do?
Standard User lee111s
(experienced) Sat 11-Mar-17 16:22:45
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Re: Zen mistake


[re: 123brian] [link to this post]
 
Depends.

If it's an infil cabinet, and your line is in the scope, then the lines, and VDSL connections will be automatically switched over to the new cabinet in what's called a live to live migration.

This CAN take some time, as Openreach need all ISP's of customers who will be switched to agree on a date for it to happen.

Until the live to live is done, no "new" customers will be order from the infil cabinet.
Standard User 123brian
(newbie) Sun 12-Mar-17 15:41:01
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Re: Zen mistake


[re: lee111s] [link to this post]
 
Thank you, that is pretty straightforward.


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