Bt want to send an engineer out but it's random when this happens and probably won't when he is there so I would be charged. I have 4 telephone sockets at home happens on each one. Now 2 routers and switched filters. Any ideas?
You should of reported it as an intermittent fault.
Also with BT if you haven't had one before, but you can ask BT for a Boost Engineer visit, also ask if you will be charged for this visit, I was sent one free of charge, so you might be lucky.
What the Boost Engineer does is do loads of checks on you line including to see if your internal wiring is at fault.
Once that check is done with they will try and get the most out of your line also while keeping it stable.
They also replace the NTE5A Master Socket if required and that includes the xDSL Filter Faceplate.
Also when you say "I have 4 telephone sockets at home happens on each one." are you saying your modem / router is working for a while then locks up on all 4 phone sockets?
If so you need to have a NTE5A xDSL Filter faceplate
fitted, assuming you have a NTE5A Master Socket installed.
You are allowed to fit that.
Basically modem / router should never work on a phone extension, if it does its not done right or you don't have a filter faceplate fitted to your master socket.
- Infinity 4 - 310Mbps (down), 31Mbps (up)