General Discussion
  >> General Broadband Chatter


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User Heatherbee213
(newbie) Thu 06-Apr-17 08:47:31
Print Post

Why can't I import my contacts from Orange to Gmail?


[link to this post]
 
I'm having to move to a new account as Orange email is being withdrawn. I have tried to import my contacts from Orange to Gmail but get a message saying it's been unsuccessful. There isn't a huge number of contacts, so is there anything I can do to sort this?
Standard User ian72
(eat-sleep-adslguide) Thu 06-Apr-17 08:52:54
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
What email client do you use? If you use something like Outlook or Thunderbird then you may be able to add both accounts and then copy contacts between the 2 (haven't tried it but could be worth a look).

If there aren't that many though it may just be quicker and easier to manually recreate them.
Standard User Heatherbee213
(newbie) Thu 06-Apr-17 09:48:36
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: ian72] [link to this post]
 
I use MS Office Outlook but at the moment I can't access it. I tried to add Gmail to my account and something's gone wrong. The system was aiming to get Gmail's settings and I got a small window with IMAP: Gmail and asked for my sign on details which I gave. That didn't work but since then Outlook won't load. Every time I try to load it I get that blessed window., I've tried editing sign on details for my Orange account to no avail. Google sent me a security email saying they were blocking attempts by an app to log into my account. Since it would be quite extraordinary if anyone guessed my password I assumed it was those attempts by the system to get Gmail settings. I turned the app refusal off and tried again but still no good. I'm left wondering if my only option is to reinstall Outlook, or even all of Office!


Register (or login) on our website and you will not see this ad.

Standard User Andrue
(eat-sleep-adslguide) Thu 06-Apr-17 10:11:29
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
GMail's IMAP implementation has never worked for me. I've had no problems getting clients (including Outlook and several Android apps) to talk to my own mail server using IMAP but not GMail. You could try POP3 since I did get that to work once. Unfortunately POP3 doesn't give you the immediacy that IMAP does and also requires you to manage message storage on each client you use. If you access your mailbox from different places (eg; desktop, laptop, phone) then POP3 can be a pain.

You could try this article but I make no promises.

---
Andrue Cope
Brackley, UK
Standard User David_W
(knowledge is power) Thu 06-Apr-17 10:40:30
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
Ideally enable two factor authentication on your Google account and create an application password. You may need enable access for less secure apps, especially if you don't have two factor authentication enabled.

If you can't sort it out, reviewing your Google sign-in and security options might help.



ZeN Unlimited Fibre 2 with native IPv6
thinkbroadband speed test : speedtest.net : thinkbroadband quality monitor IPv4 IPv6
Standard User Apprentice
(knowledge is power) Thu 06-Apr-17 11:21:15
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
Worth a read? smile

https://community.ee.co.uk/t5/Email/How-to-export-co...

http://ee.co.uk/help/mobile-and-home-connections/bro...

http://ee.co.uk/help/mobile-and-home-connections/bro...

plusnet user
Standard User Heatherbee213
(newbie) Thu 06-Apr-17 13:12:43
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: David_W] [link to this post]
 
Sadly, nothing has worked!
Standard User David_W
(knowledge is power) Thu 06-Apr-17 13:20:58
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
Hold down the Ctrl key on your keyboard when starting Outlook, which will allow you to start up Outlook in safe mode. Hopefully that will allow you to get access to the mail accounts.



ZeN Unlimited Fibre 2 with native IPv6
thinkbroadband speed test : speedtest.net : thinkbroadband quality monitor IPv4 IPv6
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 19-Apr-17 07:59:58
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
What domain is your Orange email addy on (the bit after your name)?

You can only transfer your contacts from Orange to GMail by getting Orange Webmail to generate a .CSV file & importing that file into GMail Contacts.

However with FSMail.net there is no "Export Contacts", which all the rest have. In this case, have a look at this handy guide on How to create/edit .CSV files on the Microsoft support pages to see how you can manually construct a .CSV file that can be imported into your GMail contacts.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Heatherbee213
(newbie) Wed 19-Apr-17 13:51:18
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: XRaySpeX] [link to this post]
 
Wanadoo will export contacts but I already have a csv file exported from Outlook but Gmail won't accept it! Anyway, I've given up on that now. But thanks.
Standard User RobertoS
(elder) Wed 19-Apr-17 14:36:16
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
Did any of the addresses in the contacts contain commas? Those screw up CSV files when input elsewhere. (For a fairly obvious reason).

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Heatherbee213
(newbie) Wed 19-Apr-17 14:53:25
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: RobertoS] [link to this post]
 
I have no reason to think any do; I'm sure I would have noticed. I didn't get an error message just a general refusal. Anyway, as I said, I have got some by sending multi emails with my Gmail address to be clicked. Some I have copied and pasted. Tedious but OK if you do a few at a time. Most of those were Support addresses. And I do have all my addresses in a csv file should Outlook crash! And all my files are saved to the Cloud.
Standard User eckiedoo
(fountain of knowledge) Thu 20-Apr-17 16:55:18
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
Regarding the transfer of e-mails from EE generally to GMail (not Contacts).

I have used the setting whereby the originals are left on EE (orange, freeserve, fsmail etc).

Having apparently informed all my personal Contacts about the change and also having apparently changed most of my Subscription type, I am now checking my Freeserve e-mail Account each day, to see if there are any New arrivals, noting them and trying to ensure that they are properly updated.

------

It has been interesting to note the number of sites where such updating actions have been difficult and frustrating.
Standard User Heatherbee213
(learned) Fri 21-Apr-17 08:44:26
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: eckiedoo] [link to this post]
 
My wanadoo emails are being imported to Gmail at present . Some of the stuff is spam and I'll be glad to leave them behind. I have an Away message for any late comers until they shut it down.
I've had to use other methods to move my contacts. Unfortunately, I have been completely unable to get my Gmail into Outlook; I even had the help of a friend who's a professional techie and in the end he talked me through setting up Windows Mail, which isn't as good on a number of counts. And Gmail support is not helpful - although there is one way to 'talk' to someone but it's hard to find.
I'm still cross with EE for doing this - I was very satisfied with Orange.
Standard User eckiedoo
(fountain of knowledge) Fri 21-Apr-17 09:57:14
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: Heatherbee213] [link to this post]
 
My lady-wife (fsmail) would sympathise with you, although I (freeserve) understand and accept EE's reasons for closing them down - its lack of announcements, guidance and general approach has been poor, particularly after suggesting GMail.

I am also surprised at the convolutions of GMail, given its scale etc.

GMail could be a lot more "user-friendly".
Standard User RobertoS
(elder) Fri 21-Apr-17 10:25:51
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: eckiedoo] [link to this post]
 
I wonder how Thunderbird would have coped, and still could, with both aspects, mail and contacts?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 25-Apr-17 06:26:25
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: RobertoS] [link to this post]
 
Any POP3 email client would cope better than Gmail Import is doing.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 25-Apr-17 06:36:37
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: eckiedoo] [link to this post]
 
In reply to a post by eckiedoo:
its lack of announcements, guidance and general approach has been poor, particularly after suggesting GMail.
Not if you take a look at the EE Community, https://community.ee.co.uk/t5/Email/bd-p/Email .

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User eckiedoo
(fountain of knowledge) Tue 25-Apr-17 07:50:11
Print Post

Re: Why can't I import my contacts from Orange to Gmail?


[re: XRaySpeX] [link to this post]
 
Agreed it has improved recently; but it took a long time to do so, after the initial announcements - if they happened to send an e-mail to you.

I was on freeserve and my lady-wife on fsmail.

If we had relied on EE's messages, I would have been much later in starting transferring, if I had not seen your message.

If I had not been available, my lady-wife would have not really known what to do, even after receiving EE's e-mail about a week after my one came in.

------------------

Basically also, neither of us had accessed the EE community site; and I don't remember it being mentioned by EE until late on.

Generally the on-line service from freeserve/wanadoo/orange/EE over approaching 20 years has been good; and I have only ever contacted EE with regards to moving through the phases from dial-up to presently VDSL, so I have never had to dig down in to the depths.

Those upgrade contacts have been generally good to in the case of VDSL, excellent.

Thus this poor belated approach to the e-mail servers demise has surprised me.
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to