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Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 19:08:07
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Re: My Fault- Update


[re: MHC] [link to this post]
 
Yes, but you quoted the wrong post. Oh dear...

Sync: 40225/7660 Kbps.
Administrator MrSaffron
(staff) Thu 06-Apr-17 19:15:52
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Re: My Fault- Update


[re: Banger] [link to this post]
 
You'd raise it with Uno who then talk with their wholesaler who talks to Openreach

(The long chain can mean that fault/fix codes get mis-interpreted and someone along chain raises a charge by mistake, so providers are good and spot this and refer it back for resolution before you see it, others just pass them on blindly.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Banger
(eat-sleep-adslguide) Thu 06-Apr-17 19:29:35
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Re: My Fault- Update


[re: MrSaffron] [link to this post]
 
Uno have already indicated that I shouldn't be charged. See what tomorrow brings.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...


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Standard User Banger
(eat-sleep-adslguide) Fri 07-Apr-17 15:17:01
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Re: My Fault- Update


[re: MrSaffron] [link to this post]
 
Engineers have been re-tested sync and have arranged for my drive to be dug up for new telephone cable

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User MHC
(sensei) Fri 07-Apr-17 17:21:11
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Re: My Fault- Update


[re: Banger] [link to this post]
 
RESULT !

When they do come, make sure you do have plenty of tea and biccies!

When I had replacement drop wires to a new pole installed, the arrived, with agreement, at 5:00 AM, the bacon rolls and coffee at 7:00 were very much appreciated.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User WilliamGrimsley
(experienced) Fri 07-Apr-17 17:25:46
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Re: My Fault- Update


[re: MHC] [link to this post]
 
5 am?! That's keen!

Router in use: Billion BiPAC 8800AXL.
Standard User MHC
(sensei) Fri 07-Apr-17 17:30:49
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Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
Not keen, but essential. It alleviated a 3 month delay. They actually arrived at about 4:30 as they had been on a call out to removed damaged plant after an RTA


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Banger
(eat-sleep-adslguide) Fri 07-Apr-17 17:55:28
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Re: My Fault- Update


[re: MHC] [link to this post]
 
For those interested Underground engineer said it was actually non twisted drop wire 6.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User Banger
(eat-sleep-adslguide) Tue 11-Apr-17 16:31:58
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Re: My Fault- Update


[re: MHC] [link to this post]
 
Waiting for Council Approval for dig, which I am surprised at as its private property. OR advised takes about 5 days and will advise with a date further.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User PaulKirby
(knowledge is power) Tue 11-Apr-17 17:30:41
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Re: My Fault- Update


[re: Banger] [link to this post]
 
In reply to a post by Banger:
Waiting for Council Approval for dig, which I am surprised at as its private property. OR advised takes about 5 days and will advise with a date further.

Being Private or not, it still required planning permission and the planning team will be from the council.

As for 5 days, you are lucky.

Where I am in London, it can take up to 3 or so months to get planning permission, and then the neighbours can object and your back to square one, mind you I live in a conservation area, so that adds more issues and is why VM cannot install in my area.

When you look at VM coverage near me our area is like a dome where time forgot LOL

So hopefully you will be lucky and it will all be done soon.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM
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