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Standard User Banger
(eat-sleep-adslguide) Thu 06-Apr-17 15:52:02
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My Fault- Update


[link to this post]
 
Some of you may have read in another thread that I am only sync'ing at 45 and I put my number in BT Retail site and they guarantee me a minimum of 60.

I also would like my underground feed (Single pair DW3, 30 metres) replaced with a current spec twisted pair.

Openreach has been today and found that I am losing 13mbps on this underground feed as he tested sync at the jointing post and it was 53mbps, 40mbps at the test socket in my house.

He is coming back tomorrow with his mate and some cable and they are going to try to replace it but while testing in an underground box a few feet away from my property and sync here was 67mbps. This means also some street underground wiring will need to be replaced.

He also mentioned he doesn't know if this will cost me anything and needs to speak to his manager, anyone in Openreach confirm that everything after the master socket is at Openreach cost?

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 15:55:58
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Re: My Fault- Update


[re: Banger] [link to this post]
 
In reply to a post by Banger:
everything after the master socket is at Openreach cost?

Yes.

Sync: 40225/7660 Kbps.

Edited by WilliamGrimsley (Thu 06-Apr-17 15:57:05)

Standard User Banger
(eat-sleep-adslguide) Thu 06-Apr-17 16:00:11
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Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
Ta because when he was talking about cost I wasn't sure but he needed to talk to his manager.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...


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Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 16:06:24
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Re: My Fault- Update


[re: Banger] [link to this post]
 
That sounds a bit odd. When we've had external faults fixed here, we've never been charged, whether it was a line pair swap or replacement of cable.

Sync: 40225/7660 Kbps.

Edited by WilliamGrimsley (Thu 06-Apr-17 16:07:02)

Administrator MrSaffron
(staff) Thu 06-Apr-17 16:12:00
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Re: My Fault- Update


[re: Banger] [link to this post]
 
They will need approval, since there is a cost involved to Openreach, and they are allowed to deem it not worthwhile and refuse to do the work, or give you the option to contribute.

The ISP guarantee is usually not a we will spend a fortune to get you to the minimum but rather a you can walk from the contract if we cannot after reasonable effect meet that figure

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Thu 06-Apr-17 16:15:31
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Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
There is a difference between a fault as measured by the standards Openreach works to and what you and others may consider a fault.

A lot can hinge on how busy a particular area is e.g. if they could be out fixed distinctly worse faults elsewhere or installing new kit that will get priority usually, but if otherwise they'd be sat waiting for work they may do the work, i.e. a big proportion of the cost is the labour.

Only voicing a note of caution, because people may get the impression that Openreach fix everything the customer calls a fault at the drop of a hat, when the massed observation of social media hints at a much more diverse picture.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Banger
(eat-sleep-adslguide) Thu 06-Apr-17 16:27:02
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Re: My Fault- Update


[re: MrSaffron] [link to this post]
 
Well he said he will have to come back tomorrow but he didn't know what time as he would have to go to Gateshead to pick up the cable which is quite a way and also he would be bringing an underground engineer who has more experience. He left saying he would give me a call. I probably will have to pay for a master socket and extension wiring but anything else we will see, hope not.

There maybe a cheaper way to get the fault corrected and that is to order a 2nd line on a one month contract. Not sure how that would work out but in order to supply the 2nd line the pairs would need replacing as they are single.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 16:34:41
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Re: My Fault- Update


[re: MrSaffron] [link to this post]
 
That makes sense, especially if the issue is beyond the scope of Openreach's budget in that particular area.

Sync: 40225/7660 Kbps.
Standard User Zarjaz
(eat-sleep-adslguide) Thu 06-Apr-17 16:54:51
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Re: My Fault- Update


[re: Banger] [link to this post]
 
It shouldn't cost, it is before the NTE.

So it WAS the DW3 causing grief ...... I'm so good at this I found your fault without visiting site grin

Maybe I should consider doing it for a living ?? shocked

Standard User partial
(experienced) Thu 06-Apr-17 16:57:17
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Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
Underground Dropwire?
Standard User MHC
(sensei) Thu 06-Apr-17 16:57:31
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Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
WRONG

Everything before the master is BT or ORs responsibility everything after is the customer responsibility.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(elder) Thu 06-Apr-17 16:58:08
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Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
Openreach would never pay you what you're worth though frown.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 63790/13596Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Zarjaz
(eat-sleep-adslguide) Thu 06-Apr-17 16:59:45
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Re: My Fault- Update


[re: partial] [link to this post]
 
That's the point Partial, at some point Bangers UG feed has been run in DW3 under the drive, I suspect there's a joint between that and the jointing post which is the DP, not good.

Standard User Zarjaz
(eat-sleep-adslguide) Thu 06-Apr-17 17:01:01
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Re: My Fault- Update


[re: RobertoS] [link to this post]
 
Oh they pay what they think I'm worth, trust me.

Standard User Banger
(eat-sleep-adslguide) Thu 06-Apr-17 17:01:09
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Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
It shouldn't cost, it is before the NTE.

So it WAS the DW3 causing grief ...... I'm so good at this I found your fault without visiting site grin

Maybe I should consider doing it for a living ?? shocked


That's only part of it. 40 at the test socket, 53 at the jointing post and 67 at the roadside junction box before my house. 67 or thereabouts would be great.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Edited by Banger (Thu 06-Apr-17 17:04:40)

Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 17:01:44
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Re: My Fault- Update


[re: MHC] [link to this post]
 
You've got confused, that's exactly what I said! What Banger meant was vice versa to what is the case, but I knew what he meant. Why would I think that everything before the master socket was the EU's responsibility? That would be a lot of responsibility!

Sync: 40225/7660 Kbps.

Edited by WilliamGrimsley (Thu 06-Apr-17 17:05:36)

Standard User Zarjaz
(eat-sleep-adslguide) Thu 06-Apr-17 17:03:44
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Re: My Fault- Update


[re: Banger] [link to this post]
 
Yeah, I saw that ....
Sounds like he is a committed sort, and going to get an old UG lag to assist .... I'll cross me fingers, and you best practice your tea making skills wink

Standard User Banger
(eat-sleep-adslguide) Thu 06-Apr-17 17:05:43
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Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
He refused tea said he just wanted to "crack on".

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User MHC
(sensei) Thu 06-Apr-17 17:07:42
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Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
In reply to a post by WilliamGrimsley:
That's exactly what I said!


No, you stated YES to the question Is everything after the master at ORs cost. Which it is NOT


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User partial
(experienced) Thu 06-Apr-17 17:09:17
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Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
Ew! That aint right. I'm blaming Quinns.
Standard User ukhardy07
(knowledge is power) Thu 06-Apr-17 17:33:14
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Re: My Fault- Update


[re: Banger] [link to this post]
 
If you get a charge for this raise a case against the service provider. Who is your ISP?
Standard User Zarjaz
(eat-sleep-adslguide) Thu 06-Apr-17 18:00:51
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Re: My Fault- Update


[re: Banger] [link to this post]
 
Weirdo alert !!!!

Standard User Zarjaz
(eat-sleep-adslguide) Thu 06-Apr-17 18:13:48
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Re: My Fault- Update


[re: partial] [link to this post]
 
Errm, were Quinn's working for BT in the late 70's early 80's then ?

Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 18:19:41
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Re: My Fault- Update


[re: MHC] [link to this post]
 
Please read my post again... Also, please refrain from using capitals as it is classed as shouting. Thanks.

Sync: 40225/7660 Kbps.

Edited by WilliamGrimsley (Thu 06-Apr-17 18:21:30)

Standard User Zarjaz
(eat-sleep-adslguide) Thu 06-Apr-17 18:23:39
Print Post

Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
Read you own post again.

http://forums.thinkbroadband.com/general/t/4539033-r...

Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 18:27:59
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Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
What does this post say?

Sync: 40225/7660 Kbps.

Edited by WilliamGrimsley (Thu 06-Apr-17 18:29:19)

Standard User MHC
(sensei) Thu 06-Apr-17 18:31:47
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Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
I know exactly what your post said - I quoted it in my reply.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Administrator MrSaffron
(staff) Thu 06-Apr-17 18:34:08
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Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
Someone said "everything after the master socket is at Openreach cost?"

To which you replied Yes.

MHC may be being pedantic but is sort of right, because 'after the master socket' depends on your view point, there is after the master socket with respect to extension wiring, and there is after the master as the wire heads off to the exchange.

There is also a scenario where costs would fall onto end-user for repairing a fault even if outside the property and heading towards the exchange, e.g. overhead cable damaged by rubbing against a tree branch on a users property, i.e. you are expected to keep a tree trimmed back as it grows, or another gardening example, strimmer damaging cable attached to outside wall of property, or over enthusiastic digging that cuts wire, or damages duct and cable.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Banger
(eat-sleep-adslguide) Thu 06-Apr-17 18:38:26
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Re: My Fault- Update


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
If you get a charge for this raise a case against the service provider. Who is your ISP?


Uno and who with ?

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 19:06:35
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Re: My Fault- Update


[re: MrSaffron] [link to this post]
 
Yes, I understand that. Also, I know that after means internal wiring. That's why I explained this in the post I linked to in my previous post.

Sync: 40225/7660 Kbps.

Edited by WilliamGrimsley (Thu 06-Apr-17 19:07:43)

Standard User WilliamGrimsley
(committed) Thu 06-Apr-17 19:08:07
Print Post

Re: My Fault- Update


[re: MHC] [link to this post]
 
Yes, but you quoted the wrong post. Oh dear...

Sync: 40225/7660 Kbps.
Administrator MrSaffron
(staff) Thu 06-Apr-17 19:15:52
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Re: My Fault- Update


[re: Banger] [link to this post]
 
You'd raise it with Uno who then talk with their wholesaler who talks to Openreach

(The long chain can mean that fault/fix codes get mis-interpreted and someone along chain raises a charge by mistake, so providers are good and spot this and refer it back for resolution before you see it, others just pass them on blindly.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Banger
(eat-sleep-adslguide) Thu 06-Apr-17 19:29:35
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Re: My Fault- Update


[re: MrSaffron] [link to this post]
 
Uno have already indicated that I shouldn't be charged. See what tomorrow brings.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User Banger
(eat-sleep-adslguide) Fri 07-Apr-17 15:17:01
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Re: My Fault- Update


[re: MrSaffron] [link to this post]
 
Engineers have been re-tested sync and have arranged for my drive to be dug up for new telephone cable

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User MHC
(sensei) Fri 07-Apr-17 17:21:11
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
RESULT !

When they do come, make sure you do have plenty of tea and biccies!

When I had replacement drop wires to a new pole installed, the arrived, with agreement, at 5:00 AM, the bacon rolls and coffee at 7:00 were very much appreciated.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User WilliamGrimsley
(experienced) Fri 07-Apr-17 17:25:46
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Re: My Fault- Update


[re: MHC] [link to this post]
 
5 am?! That's keen!

Router in use: Billion BiPAC 8800AXL.
Standard User MHC
(sensei) Fri 07-Apr-17 17:30:49
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Re: My Fault- Update


[re: WilliamGrimsley] [link to this post]
 
Not keen, but essential. It alleviated a 3 month delay. They actually arrived at about 4:30 as they had been on a call out to removed damaged plant after an RTA


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Banger
(eat-sleep-adslguide) Fri 07-Apr-17 17:55:28
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Re: My Fault- Update


[re: MHC] [link to this post]
 
For those interested Underground engineer said it was actually non twisted drop wire 6.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/button/14910...

Standard User Banger
(eat-sleep-adslguide) Tue 11-Apr-17 16:31:58
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Re: My Fault- Update


[re: MHC] [link to this post]
 
Waiting for Council Approval for dig, which I am surprised at as its private property. OR advised takes about 5 days and will advise with a date further.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User PaulKirby
(knowledge is power) Tue 11-Apr-17 17:30:41
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Re: My Fault- Update


[re: Banger] [link to this post]
 
In reply to a post by Banger:
Waiting for Council Approval for dig, which I am surprised at as its private property. OR advised takes about 5 days and will advise with a date further.

Being Private or not, it still required planning permission and the planning team will be from the council.

As for 5 days, you are lucky.

Where I am in London, it can take up to 3 or so months to get planning permission, and then the neighbours can object and your back to square one, mind you I live in a conservation area, so that adds more issues and is why VM cannot install in my area.

When you look at VM coverage near me our area is like a dome where time forgot LOL

So hopefully you will be lucky and it will all be done soon.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM
Standard User witchunt
(member) Tue 11-Apr-17 17:58:59
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Re: My Fault- Update


[re: Banger] [link to this post]
 
Could the dig extend beyond your property?
Standard User Banger
(eat-sleep-adslguide) Tue 11-Apr-17 18:36:33
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Re: My Fault- Update


[re: witchunt] [link to this post]
 
Not sure I was on about a short cable that is under the street but the OR engineer only chalked up on my property so doubt it.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Banger
(eat-sleep-adslguide) Tue 11-Apr-17 19:13:18
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Re: My Fault- Update


[re: witchunt] [link to this post]
 
Nothing as yet on Council Planning website.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User lee111s
(experienced) Tue 11-Apr-17 19:16:23
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Re: My Fault- Update


[re: Banger] [link to this post]
 
You sure it's planning permission? And not permission to dig the public highway?

Two very different things.
Standard User Banger
(eat-sleep-adslguide) Tue 11-Apr-17 19:25:17
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Re: My Fault- Update


[re: lee111s] [link to this post]
 
Notes aren't that specific and there only appears to be one portal on the council website to look it up on.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User lee111s
(fountain of knowledge) Tue 11-Apr-17 20:27:04
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Re: My Fault- Update


[re: Banger] [link to this post]
 
Check roadworks.org

It's unlikely to be planning permission as nothing is being constructed.
Standard User Banger
(eat-sleep-adslguide) Tue 11-Apr-17 20:40:54
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Re: My Fault- Update


[re: lee111s] [link to this post]
 
Already checked there, there is some cab re-shelling being done but nothing on my street either today or two weeks ahead. They are quoting 5 working days for approval so will keep an eye on roadworks.org.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Zarjaz
(eat-sleep-adslguide) Wed 12-Apr-17 06:23:55
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
It might be easier Tim to not stress about this, even if something was visible on a website somewhere,it wouldn't be especially informative and detailed.

Standard User flippery
(experienced) Wed 12-Apr-17 11:32:16
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
In reply to a post by Banger:
Already checked there, there is some cab re-shelling being done but nothing on my street either today or two weeks ahead. They are quoting 5 working days for approval so will keep an eye on roadworks.org.


There are thousands who would like to be in your current position on there measly 2mb lines.With no likely hood of any improvement in foreseeable future.
Get a life.
Standard User Banger
(eat-sleep-adslguide) Wed 12-Apr-17 18:32:16
Print Post

Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
It might be easier Tim to not stress about this, even if something was visible on a website somewhere,it wouldn't be especially informative and detailed.


I spose but not particularly stressing about just updating the thread to let people know progress just in case anyone is following and has similar problems.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Yaz
(experienced) Wed 12-Apr-17 22:21:56
Print Post

Re: My Fault- Update


[re: PaulKirby] [link to this post]
 
It won't be planning permission that Openreach need to excavate in the public highway. Pending where the works need to take place, if Openreach are excavating part of the footway/chamber on the highway then this will require noticing/permitting with the Highway Authority.

Statuary undertakers (utilities) have to Notice or Permit their civil works on the public highway which can be anything from within 2 hours of attending site (emergency/urgent works only), minimum of 3 working days prior (minor works), 5 working days prior (standard works) or 12 weeks (major works).

**Edit**
As already mentioned in another reply, keep an eye on Roadworks.org as a notice/permit will popup after it's been processed by the local highway authority. You will see a telephone symbol within a triangle indicating telecoms works laugh.

Edited by Yaz (Wed 12-Apr-17 22:24:03)

Standard User PaulKirby
(knowledge is power) Thu 13-Apr-17 01:10:28
Print Post

Re: My Fault- Update


[re: Yaz] [link to this post]
 
Yes and that local highway authority is the council in that area.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM
Standard User Yaz
(experienced) Thu 13-Apr-17 21:06:52
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Re: My Fault- Update


[re: PaulKirby] [link to this post]
 
And it still won't be Planning permission.

The New Roads and Street Works Act 1991 (NRSWA) covers utility works.

Permission to work in the highway is either by Noticing or Permitting, most works of which are covered by the minimum of 2hr after, 3 days before or 5 days before time periods. Only major works (i.e. full road closures or works taking over 10+ days on the highway) would require the minimum 12 weeks notice (and even then the Highway Authority can be contacted to agree early starts).

Edited by Yaz (Thu 13-Apr-17 21:10:36)

Standard User PaulKirby
(knowledge is power) Thu 13-Apr-17 23:16:06
Print Post

Re: My Fault- Update


[re: Yaz] [link to this post]
 
In reply to a post by Yaz:
And it still won't be Planning permission.

The New Roads and Street Works Act 1991 (NRSWA) covers utility works.

Permission to work in the highway is either by Noticing or Permitting, most works of which are covered by the minimum of 2hr after, 3 days before or 5 days before time periods. Only major works (i.e. full road closures or works taking over 10+ days on the highway) would require the minimum 12 weeks notice (and even then the Highway Authority can be contacted to agree early starts).

What about if you live in a conservation area?
I know where we are any bit of work like digging up our garden path, installing new windows, a new roof etc. requires planning permission.

I am not arguing, I am only going by what my road and side roads are like.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM
Standard User Yaz
(experienced) Fri 14-Apr-17 12:31:58
Print Post

Re: My Fault- Update


[re: PaulKirby] [link to this post]
 
In short it's still the NRSWA that covers utilities working in the public highway (and the Electronic Communications Code for telecoms providers).
NRSWA - http://www.legislation.gov.uk/ukpga/1991/22/contents
Electronic Communications Code - https://www.ofcom.org.uk/phones-telecoms-and-interne...

Works in a conservation area are subject to further scrutiny when it comes to such phases as agreeing Permit conditions (especially for planned works) and the reinstatement of the works. Any special materials used in the make up of the highway will need to be replaced with like for like material (paving stones, brick sets etc..). It's similar to you applying for planning permission and a condition of permission being you have to used X or Y materials in any construction.

Utility work can require further permissions from other organisations pending where they are carried out. Railways, monuments, structures (bridges, culverts etc.) SSSI, National Cycle routes, PRoW etc. will often mean meetings between the interested parties take place to agree permissions, conditions of works etc. prior to the Notice/Permit being processed by the Highway Authority.

Edited by Yaz (Fri 14-Apr-17 12:49:46)

Standard User Banger
(eat-sleep-adslguide) Sat 15-Apr-17 20:38:17
Print Post

Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
What's a BT66, my wall has a chalk mark with an X and BT66. Some sort of junction box?

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User 4M2
(knowledge is power) Sat 15-Apr-17 22:12:45
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
In reply to a post by Banger:
What's a BT66, my wall has a chalk mark with an X and BT66. Some sort of junction box?


Looks like you are going to have a nice external junction box - sometimes they are the favourite hiding place for spiders. I had to tease a very large spider out of my external one the other day because his web-like nest may have been causing a short over the screw terminals!

Best of luck with the rewiring job - CW1308 cable from the external junction box to the back of the NTE5 plus the other work planed (?) should solve your VDSL issues.
Standard User Banger
(eat-sleep-adslguide) Sat 15-Apr-17 22:33:39
Print Post

Re: My Fault- Update


[re: 4M2] [link to this post]
 
Cheers still waiting for notification of duct work, nothing happening over Easter.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User 4M2
(knowledge is power) Sat 15-Apr-17 23:06:35
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Old phone lines are a pain - I've just had to force ADSL2 on my former ADSL2+ connection (37dB ADSL2+ attenuation) since I was getting high downstream error rates. ADSL2 seems to be far more stable at the moment. May have to contact Matt at xilo about it after Easter. VDSL is available from my cabinet but I don't really have any confidence in the integrity of the D-Side underground cable at the moment.
Standard User Banger
(eat-sleep-adslguide) Sat 15-Apr-17 23:36:10
Print Post

Re: My Fault- Update


[re: 4M2] [link to this post]
 
That is exactly my problem and OR have promised to replace with twisted pair as its under the drive. When they tested at the boundary connection post the sync was 53 and at my house 40. Its DW6 according to the engineer but it seems there is a lot of loss on that cable. It wasn't to bad on ADSL2+ was getting about 16 but VDSL is a different beast altogether using a lot higher frequencies and suffers from noise a lot more. The drive also has the mains for the house under it.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Zarjaz
(eat-sleep-adslguide) Sun 16-Apr-17 13:40:34
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Yep, as answered, but a picture here A grey plastic box to house the junction between UG cable and the cable going on to the NTE.

(The other poster mentions screw terminals, yours WONT have them, and neither should his TBF)

Standard User 4M2
(knowledge is power) Sun 16-Apr-17 14:22:09
Print Post

Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
(The other poster mentions screw terminals, yours WONT have them, and neither should his TBF)


What do you use now - jelly crimps as a possible replacement in an old BT66?

Edited by 4M2 (Sun 16-Apr-17 14:38:58)

Standard User Banger
(eat-sleep-adslguide) Sun 16-Apr-17 15:06:23
Print Post

Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
Yep, as answered, but a picture here A grey plastic box to house the junction between UG cable and the cable going on to the NTE.

(The other poster mentions screw terminals, yours WONT have them, and neither should his TBF)


Thanks for that gosh its ugly.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Zarjaz
(eat-sleep-adslguide) Sun 16-Apr-17 18:30:47
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
gosh its ugly.

Completely commonplace, they are everywhere, maybe only apparent to those looking to see them ?

Standard User Zarjaz
(eat-sleep-adslguide) Sun 16-Apr-17 18:32:04
Print Post

Re: My Fault- Update


[re: 4M2] [link to this post]
 
What do you use now - jelly crimps as a possible replacement in an old BT66?

Exactly that. Those old brass inserts are the home of HR faults.

Standard User Banger
(eat-sleep-adslguide) Wed 19-Apr-17 10:53:12
Print Post

Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
The dig has begun. smile

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Zarjaz
(eat-sleep-adslguide) Wed 19-Apr-17 12:36:47
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Ooooooooh ! smile

Standard User PaulKirby
(knowledge is power) Wed 19-Apr-17 13:14:50
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
In reply to a post by Banger:
The dig has begun. smile

Nice, I hope we get some lovely pictures smile

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM
Standard User Banger
(eat-sleep-adslguide) Wed 19-Apr-17 15:09:56
Print Post

Re: My Fault- Update


[re: PaulKirby] [link to this post]
 
No pictures or the 2 lads will think I am checking on them. Although they did say the original duct is just under the surface and is broken.

Edit: Looks like they are doing the footway also outside my property as there is a roadworks.org note outside my building to insert "2m of poly duct 1 way in footway".

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...

Edited by Banger (Wed 19-Apr-17 15:26:09)

Standard User 4M2
(knowledge is power) Wed 19-Apr-17 15:39:20
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Excellent news smile
Standard User PaulKirby
(knowledge is power) Wed 19-Apr-17 16:28:25
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
In reply to a post by Banger:
No pictures or the 2 lads will think I am checking on them. Although they did say the original duct is just under the surface and is broken.

Edit: Looks like they are doing the footway also outside my property as there is a roadworks.org note outside my building to insert "2m of poly duct 1 way in footway".

Nice smile

Not long now smile

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM
Standard User Banger
(eat-sleep-adslguide) Wed 19-Apr-17 16:47:27
Print Post

Re: My Fault- Update


[re: PaulKirby] [link to this post]
 
They have left for the day so took some pics.

https://ibb.co/e63JgQ
https://ibb.co/mcoC85
https://ibb.co/b4Rcak
https://ibb.co/bCDC85
https://ibb.co/ctBX85
https://ibb.co/h6mAvk

The fresh grey pipe is the new duct with old duct next to it, they couldn't go any deeper because of gas and electric cables.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User PaulKirby
(knowledge is power) Wed 19-Apr-17 16:56:34
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Nice smile

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM
Standard User jaydub
(fountain of knowledge) Wed 19-Apr-17 17:47:46
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
If they have exposed all the old duct, why aren't they removing it?
Standard User Realalemadrid
(regular) Wed 19-Apr-17 17:53:41
Print Post

Re: My Fault- Update


[re: jaydub] [link to this post]
 
Probably still got the telephone line in it which won't be disconnected until the new duct is ready!
Standard User MHC
(sensei) Wed 19-Apr-17 17:57:08
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
In reply to a post by Banger:
They have left for the day so took some pics.

https://ibb.co/e63JgQ

The fresh grey pipe is the new duct with old duct next to it, they couldn't go any deeper because of gas and electric cables.


You do realise that the twist in that blue rope is the wrong way! Hope the cable is twisted te right way or cross talk will be ampliied rather than cancelled out! tongue


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Banger
(eat-sleep-adslguide) Wed 19-Apr-17 18:11:35
Print Post

Re: My Fault- Update


[re: MHC] [link to this post]
 
In reply to a post by MHC:
In reply to a post by Banger:
They have left for the day so took some pics.

https://ibb.co/e63JgQ

The fresh grey pipe is the new duct with old duct next to it, they couldn't go any deeper because of gas and electric cables.


You do realise that the twist in that blue rope is the wrong way! Hope the cable is twisted te right way or cross talk will be ampliied rather than cancelled out! tongue


I hope you jest sir. laugh

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Banger
(eat-sleep-adslguide) Wed 19-Apr-17 18:15:30
Print Post

Re: My Fault- Update


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
If they have exposed all the old duct, why aren't they removing it?


They old cable still in there, these lads are contractors and Openreach will have to come yet to pull the cable through new duct and connect up.

No idea if they are removing old duct or just back filling.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User MHC
(sensei) Wed 19-Apr-17 18:20:42
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Jest, me ? Never. Check with Zarjaz.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User lee111s
(fountain of knowledge) Wed 19-Apr-17 20:18:39
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Did anything appear on roadworks from the council?
Standard User Banger
(eat-sleep-adslguide) Wed 19-Apr-17 21:05:41
Print Post

Re: My Fault- Update


[re: lee111s] [link to this post]
 
Looks like they are doing the footway also outside my property as there is a roadworks.org note outside my building to insert "2m of poly duct 1 way in footway".

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Zarjaz
(eat-sleep-adslguide) Wed 19-Apr-17 21:49:41
Print Post

Re: My Fault- Update


[re: jaydub] [link to this post]
 
The most obvious reason would be that Banger's current connection is still operating via the old ducts contents.

Standard User ian72
(eat-sleep-adslguide) Thu 20-Apr-17 08:00:32
Print Post

Re: My Fault- Update


[re: MHC] [link to this post]
 
Just open the picture up in a photo editor and mirror the image - then it will be the right way wink
Standard User Nightglow
(member) Thu 20-Apr-17 08:48:00
Print Post

Re: My Fault- Update


[re: ian72] [link to this post]
 
That ducting is very shallow, if you want to relay your drive your going to have problems, as hardcore,paving(finish surface) would put you above or very closer to your house dpc, there should be 150mm btween dpc & ground level.

Ideally that ducting should be down 300mm minmum.
Standard User Banger
(eat-sleep-adslguide) Thu 20-Apr-17 14:22:23
Print Post

Re: My Fault- Update


[re: Nightglow] [link to this post]
 
Yes it main reason is because it is on top of gas and mains pipes. The lads couldn't dig any deeper for fear of hitting the gas.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Banger
(eat-sleep-adslguide) Thu 20-Apr-17 16:31:02
Print Post

Re: My Fault- Update


[re: Nightglow] [link to this post]
 
New twisted 2 pair is in, old sync with G.INP 55/11 new sync with new cable 66/19. Pleased its all sorted apart from contractors need to come back and fill in the trench.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User lee111s
(fountain of knowledge) Thu 20-Apr-17 16:42:45
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Just goes to show what a different [censored] cable makes.

I was losing 2meg of sync on ADSL on 5m of builder installed wiring from the BT66 to the NTE.

I now get a massive 2.6meg laugh
Standard User Banger
(eat-sleep-adslguide) Thu 20-Apr-17 16:47:45
Print Post

Re: My Fault- Update


[re: lee111s] [link to this post]
 
Openreach bod told me he had to put 33m in of cable which was from a 200m drum which he had to go and pick up as he didn't have enough on the van, very nice chap.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Zarjaz
(eat-sleep-adslguide) Thu 20-Apr-17 18:19:25
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
And all spotted from one picture you posted grin

I should do this for a living wink

Standard User Banger
(eat-sleep-adslguide) Thu 20-Apr-17 19:12:37
Print Post

Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
laugh

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Banger
(eat-sleep-adslguide) Fri 21-Apr-17 00:07:05
Print Post

Re: My Fault- Update


[re: Zarjaz] [link to this post]
 
http://www.thinkbroadband.com/speedtest/results.html...

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User RobertoS
(elder) Fri 21-Apr-17 01:39:37
Print Post

Re: My Fault- Update


[re: Banger] [link to this post]
 
Is interleaving on? If it is, don't mess with the connection and you can expect another few Mbps in 2-3 days smile.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User RobertoS
(elder) Fri 21-Apr-17 01:45:42
Print Post

Re: My Fault- Update


[re: RobertoS] [link to this post]
 
See this post and the timescale following it for G.INP to kick in smile.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Banger
(eat-sleep-adslguide) Fri 21-Apr-17 15:22:26
Print Post

Re: My Fault- Update


[re: RobertoS] [link to this post]
 
G.INP is still active Openreach didn't reset DLM which is ok or I would be down to around 55m.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
Standard User Banger
(eat-sleep-adslguide) Mon 24-Apr-17 16:45:30
Print Post

Re: My Fault- Update


[re: RobertoS] [link to this post]
 
Contractors have began putting my drive back together.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...
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