Hi all. I'm just wanting a bit of advice here regarding connection stability.
I experience a loss of my connection (FTTC) once or twice a day. It happens at random times and doesn't seem to be linked to activity - it can happen under heavy usage, and it can happen when no devices are even connected to the router. It reconnects itself each time after a couple of minutes with no intervention.
I have no issues with speed, SNR is fine, and it's connected directly the master socket which is the only socket in the house.
BT acknowledge the issue, but they are saying that it is acceptable and is only considered to be a fault if it drops out more than 6 times per day.
I know that no connection is ever going to be up for 100% of the time, but I've never had one this unreliable before. Previous places I've lived I experienced around one dropout per week, rather than around 10 per week.
Is an unreliable connection really "acceptable" as BT say?