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Standard User Turnipfarmer
(newbie) Tue 23-May-17 18:05:41
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EE Fibre BB - Now out of contract? Worth moving to another I


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Hey Everyone

In my latest monthly statement I have noticed that my BB cost from EE jumped up by £10 per month, rang them and told I was now out of contract and reason why it had gone up.

They asked if I was interested in renewing but decided to look what other options I have. I have been with EE a number of years and been reasonably happy with them but don't always get the quickest of speeds from them, maybe because they are throttled speeds maybe or the distance I am from my exchange.

The cost per month for me at the moment is £40 which seems very steep for fibre BB and I have noticed that EE are offering new customers BB and phone for 18 months at £28.50 then upto £34.50 so its unlikely I will get much off that price in renewal.

The question is do I move to another ISP that charges less but still has great customer service but also has good stable speeds? Any recommendations? Ideally needs to be unlimited data too as I do play online games.

Thanks everyone
Standard User pernickitypedant
(newbie) Tue 23-May-17 20:46:39
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: Turnipfarmer] [link to this post]
 
First things first - enter your line number into this BT checker. Attach a screenshot of the results (without your personal info of course).

Likewise, enter your exchange, as shown in the previous checker, here. Do the results show a tick next to TalkTalk and Sky?

Based off this information we can advise further - the choice of providers and packages available to you depends mostly on your line and your exchange.

My setup:

Zyxel VMG8924-B10A VDSL2 modem/router & dual-line AAISP/Sipgate SIP modem

AAISP Home::1 80/20 150GB + copper pair on TTB (by req)

Sync 79987/20000 kbit/s, attainable ~94000/32000 kbit/s via ~180m of 1985 copper to ECI Cabinet 14, Milford Exchange (WMMFD)

BQM: IPv4 & IPv6

ISP Hx: Wanadoo ~2Mb (Orange takeover) > Freedom2Surf ~4Mb (TalkTalk takeover) > Virgin Media 10->30->50->70Mb (unnecessary second line as work reqd BT) > BT Inf 2 80Mb (04/17 rises, no retention offer) > Virgin Media 100Mb (awful pings) > AAISP 80Mb
Standard User Turnipfarmer
(learned) Wed 24-May-17 12:40:28
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: pernickitypedant] [link to this post]
 
OK, just done the BT Checker and here are the results from that

BT Checker Results

Results from SamKnows too

SamKnows Exchange Results

Also thought I might add my current router stats too just incase you need them and if I decide to stay with EE just incase I can get more speed out of the line

Router Stats

Current Router uptime - 12hr 30mins, not sure why the connection dropped.


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Standard User Turnipfarmer
(learned) Wed 24-May-17 13:03:11
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: Turnipfarmer] [link to this post]
 
Also this is a current speed test using TBB speed tester

Speed Test Results

I am sure these speeds are quite slow for EE as I am sure I am on the upto 38mb/s Fibre although I am not 100% sure without giving them a bell.
Standard User bob12345
(regular) Wed 24-May-17 13:10:42
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: Turnipfarmer] [link to this post]
 
Sky have line and fibre (38mb) on offer at £ 19.50 a month , 18 month contract , £48.50 set up fee


Via MSE link , ends 11:59pm friday
https://promotioncode.sky.com/campaigns/msesab4647

Edited by bob12345 (Wed 24-May-17 13:16:55)

Standard User lee111s
(fountain of knowledge) Wed 24-May-17 13:53:39
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: Turnipfarmer] [link to this post]
 
Check out the offers on topcashback and quidco.

BT often have offers on there PLUS a generous pre paid mastercard offer.

Can make the overall cost pretty cheap in the first year.
Standard User Turnipfarmer
(learned) Wed 24-May-17 16:14:16
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: bob12345] [link to this post]
 
How does sky compare to EE?
Standard User Turnipfarmer
(learned) Wed 24-May-17 16:15:46
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: lee111s] [link to this post]
 
Will have a look, is it a pain to change nowadays or pretty straight forward?
Standard User ian72
(eat-sleep-adslguide) Wed 24-May-17 16:16:33
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: Turnipfarmer] [link to this post]
 
Sky are usually a reasonable ISP for most people. Support not dissimilar to any other big company. Using your own router on them is more difficult than with some but I think it is still possible (been some time since I was with Sky). In the end the big ISPs are all much the same and most of the small (arguably better) ISPs tend to be more expensive.
Standard User ian72
(eat-sleep-adslguide) Wed 24-May-17 16:17:31
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Re: EE Fibre BB - Now out of contract? Worth moving to anoth


[re: Turnipfarmer] [link to this post]
 
You order a product from your new ISP. Pretty much everything else should be done automatically for you - there can be occasional issues with migration but given the number of complaints on here it is probably safe to say that the vast majority go through without a hitch.
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