First question to Forum so hope it is right place.
I have recently acquired FTTC at the higher rate of 55 to 78 Mpbs. When communicating with my provider I asked what the guaranteed download speed would be and was told "55 to 78". After several visits from Openreach due to slow and variable speeds my phone line was renewed. Engineer said that he was measuring 40Mbps and as I was about 700m from cabinet this was as good as it would get. Subsequent, frequent speed checks confirms this.
ISP has now contacted me to say that they are providing "50.3Mps down your line" which is above my "Minimum Guaranteed Access Line Speed of 47.2Mbps". They had never mentioned this speed before. BT Wholesale state that the Downstream Handback Threshold rate is 49Mbps. Checking the Router the maximum data rate is currently 50.165Mbps.
If I had known that I was only going to get 40Mpbs I would have signed up for the lower speed package which has a max speed of 38Mbps and cost less. I have a feeling that I am now stuck in this contract for 24 months even though my expectations from communicating with the ISP was for much faster speeds. If anyone has any advise I would be most grateful.