Sounds like probable garbage, but you might as well tell us you've had some trouble with your car recently and someone has told you it's because you've now got too many stickers on the back window.
Some information about the ISP, the product you have purchased from them, modem/router, connection speed and what kit is connected wired and wirelessly would be a start. Plus telling us what problems you are having.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. Sync 71288/12440Kbps @ 600m. BQMs - IPv4