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Standard User Icaras
(experienced) Fri 01-Sep-17 06:52:22
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Re: Problems getting connected to new cab.


[re: woodmass14] [link to this post]
 
If you’re that far from the cab you’re doing well to get 7Mb.

These things happen with cabinets getting mixed up. I was on a job to switch someone over to fibre once on a new cabinet for exchange only lines, opened the cabinet and the thing was completely empty! No wires at all.
Standard User PaulKirby
(knowledge is power) Fri 01-Sep-17 07:06:21
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Re: Problems getting connected to new cab.


[re: Icaras] [link to this post]
 
In reply to a post by Icaras:
I was on a job to switch someone over to fibre once on a new cabinet for exchange only lines, opened the cabinet and the thing was completely empty! No wires at all.

You sure that wasn't an EC Line ?
EC = Empty Cabinet Line tongue

Paul

BTBroadband - Infinity 4 310Mbps (down), 31Mbps (up) FVA
TBB Speedtest | Linksys WRT 3200 ACM (BQM)
Standard User woodmass14
(committed) Fri 01-Sep-17 12:39:13
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Re: Problems getting connected to new cab.


[re: Icaras] [link to this post]
 
So it's a relatively common problem? I think it was the same issue with my engineer. Everything had been placed, fibre and power but there was nothing in the cab to do anything with. They got it sorted reasonably quickly though. 7-8 days. Not bad me thinks.

Shame it happened in the first place but i'd like to know where abouts in the process it went wrong.


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Standard User WWWombat
(knowledge is power) Fri 01-Sep-17 13:26:33
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Re: Problems getting connected to new cab.


[re: woodmass14] [link to this post]
 
In reply to a post by woodmass14:
Shame it happened in the first place but i'd like to know where abouts in the process it went wrong.


In the cases seen on here, it seems to be that the cabinet is marked live too early.

When your problem was fixed, did the DSL checker switch to giving you the correct cabinet details for both address and phone number? Before the installation or after?
Standard User WWWombat
(knowledge is power) Fri 01-Sep-17 13:27:23
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Re: Problems getting connected to new cab.


[re: Icaras] [link to this post]
 
In reply to a post by Icaras:
opened the cabinet and the thing was completely empty! No wires at all.


I bet that was a shock
Standard User RobertoS
(elder) Fri 01-Sep-17 13:57:40
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Re: Problems getting connected to new cab.


[re: WWWombat] [link to this post]
 
Can you get shocks off wireless?

/me runs

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65094/12250Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User woodmass14
(committed) Fri 01-Sep-17 14:21:54
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Re: Problems getting connected to new cab.


[re: WWWombat] [link to this post]
 
Neither. I had to contact openreach to get that sorted. It'd been like that for a month and didn't see it shifting anytime soon. Contacted openreach with a database issue and they sorted it very quickly. It was sorted on the 28th so before the cabinet actually went live so i'm assuming it was dealt with by openreach, at least the email they sent sounded as if they intervened.

I would have left it and not bothered contacting them but i was worried that future migrations would be effected.
Standard User MHC
(sensei) Fri 01-Sep-17 15:31:22
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Re: Problems getting connected to new cab.


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Can you get shocks off wireless?

/me runs


Lightning ...


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User cheshire_man
(eat-sleep-adslguide) Fri 01-Sep-17 17:30:42
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Re: Problems getting connected to new cab.


[re: MHC] [link to this post]
 
Ah, an Apple conductor...

Tony
Happily running Windows 10 Pro on both desktop and laptop
We have more and more laws, and less and less enforcement
Standard User Icaras
(experienced) Thu 07-Sep-17 15:44:24
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Re: Problems getting connected to new cab.


[re: WWWombat] [link to this post]
 
In reply to a post by WWWombat:
In reply to a post by Icaras:
opened the cabinet and the thing was completely empty! No wires at all.


I bet that was a shock


I checked the other day and the copper cabinet is still on the system as a live cabinet but thankfully the system is now aware that no lines have been put through to it! The fibre cabinet that was next to it has been removed, no idea what is going on.... I should ask really.

[color=blue]Icaras[/color]
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