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Standard User woodroyd
(member) Thu 03-Aug-17 09:51:19
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Unbelievable BT mess up.


[link to this post]
 
I have a BT package that include landline and Infinity 2.
On my last BT bill I noticed that there were 2 entries for anytime calls.

After several calls I finally spoke to someone in a specialist department who was able to give me a refund.

Strangely after that I could not access my add ons on the BT site. I could see my bill but not some of the other links.


I would see a message, (Oops, something has gone wrong)
So I rang again and was told that there was nothing wrong with the site and to use a different browser and change my password.
Predictably this had no effect whatsoever.
Another department told me that they would look into it.
Yesterday the phone line went dead. Phone calls again. This time I was told that I had a broadband fault and it necessitated stopping the phone line. (Rang on the mobile of course)
There was, and is, absolutely nothing wrong with the broadband. At least for the time being, until some clown switches that off as well.
If that goes off we are cut off from the world because we have a signal booster from EE for the mobile as there is no reception around my house. The booster gets the signal online.
I thought, that is enough, I'm off to someone else.
I tried to cancel as I knew my contract was long over. But no.I should have mentioned that on the same bill I saw that I was being charged for "BT Privacy and Caller Display.
I had no Idea what that was and got them to cancel it.
As a result, I had no caller display at all.
So, I got them to re-instate it. I was told that I would get it free for a year and added to my contract(?) NO, they have started a new 12 months contract, so I can't get out of it.
I shall now go into a dark place and weep.

Edited by woodroyd (Thu 03-Aug-17 10:34:13)

Standard User RobertoS
(elder) Thu 03-Aug-17 10:17:41
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Re: Unbelievable BT mess


[re: woodroyd] [link to this post]
 
That's a bad series of errors by them, but I suggest you alter the Subject as the post is likely to be deleted.

Sounds like a High Level Complaints email to the CEO's office is needed. To sort it all out and remove the new 12-month term.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 71288/12440Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User woodroyd
(member) Thu 03-Aug-17 10:35:54
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Re: Unbelievable BT mess


[re: RobertoS] [link to this post]
 
Thanks for that, but I don't quite understand. Is it the word I used in the heading or just complaining about BT


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Standard User woodroyd
(member) Thu 03-Aug-17 10:37:13
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Re: Unbelievable BT mess


[re: RobertoS] [link to this post]
 
Any idea what the CEO's email address is?
Standard User RobertoS
(elder) Thu 03-Aug-17 10:40:27
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Re: Unbelievable BT mess


[re: woodroyd] [link to this post]
 
The word smile. Filter evasion if used in the body, and normally causes a deletion of the whole text. I think it aptly describes what BT did though!

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 71288/12440Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User RobertoS
(elder) Thu 03-Aug-17 10:41:26
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Re: Unbelievable BT mess


[re: woodroyd] [link to this post]
 
gavin.e.patterson@bt.com

Only that team has the nous and authority to sort that combination of screwups out.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 71288/12440Kbps @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Thu 03-Aug-17 10:43:15)

Standard User woodroyd
(member) Thu 03-Aug-17 10:43:52
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Re: Unbelievable BT mess


[re: RobertoS] [link to this post]
 
Thanks, I will do it now.
Standard User RobertoS
(elder) Thu 03-Aug-17 11:25:31
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Re: Unbelievable BT mess


[re: woodroyd] [link to this post]
 
By the way! Do not "Cancel" anything. That would mean the broadband would be ceased, and the phone as well if you aren't lucky. At which point, when the Cease Order has been placed, you cannot do a move or order from anyone else, possibly for three weeks until the Cease has completed at the exchange.

You wait till it is sorted, and with no contract (minimum term), then you migrate the broadband or both by simply ordering from your chosen new supplier.

MACs are no longer used.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 71288/12440Kbps @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Thu 03-Aug-17 11:27:08)

Standard User woodroyd
(member) Thu 03-Aug-17 11:44:53
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Re: Unbelievable BT mess


[re: RobertoS] [link to this post]
 
Thanks for the advice. Will do.
Standard User robertcrowther
(member) Thu 03-Aug-17 13:21:08
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Re: Unbelievable BT mess up.


[re: woodroyd] [link to this post]
 
Always a good idea to do research before singing up to anything. It looks like you signed up to things you didn't know about beforehand.

Don't rely on BT to explain it otherwise you could end up in a right mess, as you've found out yourself.
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