On my last BT bill I noticed that there were 2 entries for anytime calls.
After several calls I finally spoke to someone in a specialist department who was able to give me a refund.
Strangely after that I could not access my add ons on the BT site. I could see my bill but not some of the other links.
I would see a message, (Oops, something has gone wrong)
So I rang again and was told that there was nothing wrong with the site and to use a different browser and change my password.
Predictably this had no effect whatsoever.
Another department told me that they would look into it.
Yesterday the phone line went dead. Phone calls again. This time I was told that I had a broadband fault and it necessitated stopping the phone line. (Rang on the mobile of course)
There was, and is, absolutely nothing wrong with the broadband. At least for the time being, until some clown switches that off as well.
If that goes off we are cut off from the world because we have a signal booster from EE for the mobile as there is no reception around my house. The booster gets the signal online.
I thought, that is enough, I'm off to someone else.
I tried to cancel as I knew my contract was long over. But no.I should have mentioned that on the same bill I saw that I was being charged for "BT Privacy and Caller Display.
I had no Idea what that was and got them to cancel it.
As a result, I had no caller display at all.
So, I got them to re-instate it. I was told that I would get it free for a year and added to my contract(?) NO, they have started a new 12 months contract, so I can't get out of it.
I shall now go into a dark place and weep.
Edited by woodroyd (Thu 03-Aug-17 10:34:13)