I placed my order for FTTH on 22/7, on 4/8 they would do the outside work and i'd be live on 15/8. on the 24th an Openreach guy arrived unannounced and did a survey, he said a contractor would need to be called in to do a bit of digging. On the same day I saw a digger do a couple of neighbours houses, they installed a cable and the cable is still sitting outside their homes, no one has ever came back.
I've phoned BT several times and you get told the same thing
"It is with the planning team now and because they have left no notes I have emailed the manager and i'll have an update for you on XXXX" which is usually another 2-3 days, you phone back 2-3 days later and get the same thing, I've been told this line 4 times now.
They are supposed to come today to do the outside work but this has been cancelled and no one seems to know when any of this is going to be done.
Is this the norm with FTTH? I am thinking about cancelling the order truth be told as the left-hand doesn't seem to know what the left hand is doing let alone the right. I am guessing we must have different definitions of what "Fibre Available To Order" means