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Standard User Chrysalis
(legend) Sat 19-Aug-17 14:14:52
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error in BTw database


[link to this post]
 
Andrew am I right you can get these fixed?

My speed estimate on the BT adsl checker is now currently very low, but if I check my neighbours served from same DP they have normal estimates.

If you can get this kind of issue fixed please let me know thanks.

It is extreme.

Usually clean low is in high 60s or low 70s
Clean high always been 80
Clean high and low always been 20 on the upload.

Now they are around 20mbit on the downstream and 2mbit on the upstream. So needs fixing.

Sky Fibre Pro BQM - IPv4 BQM - IPv6
Standard User BatBoy
(sensei) Sat 19-Aug-17 14:50:28
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Re: error in BTw database


[re: Chrysalis] [link to this post]
 
Is it because you have a Sky phone line rather than BT?
Standard User Chrysalis
(legend) Sat 19-Aug-17 15:53:25
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Re: error in BTw database


[re: BatBoy] [link to this post]
 
that just stops the number been tested, the address checker has always gave the right result on sky before my fault.

It seems the fault at my cabinet has made the database corrupt.

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Standard User lee111s
(fountain of knowledge) Sat 19-Aug-17 16:09:52
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Re: error in BTw database


[re: Chrysalis] [link to this post]
 
The database updates every so often.

If you're not planning on switching providers then give it a few months.

If it's still an issue then get it looked at.
Standard User Chrysalis
(legend) Sun 20-Aug-17 22:47:27
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Re: error in BTw database


[re: lee111s] [link to this post]
 
is fixed now smile

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Standard User lee111s
(fountain of knowledge) Sun 20-Aug-17 22:52:07
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Re: error in BTw database


[re: Chrysalis] [link to this post]
 
Intervention or it just updated?
Standard User Chrysalis
(legend) Mon 21-Aug-17 00:19:01
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Re: error in BTw database


[re: lee111s] [link to this post]
 
intervention.

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Standard User AndyHCZ
(experienced) Mon 21-Aug-17 06:02:36
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Re: error in BTw database


[re: Chrysalis] [link to this post]
 
How do you know that?
Standard User Chrysalis
(legend) Mon 21-Aug-17 11:47:30
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Re: error in BTw database


[re: AndyHCZ] [link to this post]
 
because openreach told me, I cant say much more then that.

Sky Fibre Pro BQM - IPv4 BQM - IPv6
Standard User AndyHCZ
(experienced) Mon 21-Aug-17 12:05:56
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Re: error in BTw database


[re: Chrysalis] [link to this post]
 
Interesting as 2 weeks ago they said it was not possible to override eMLC ranges.
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