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Standard User ian007jen
(experienced) Fri 08-Sep-17 08:44:31
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Congestion for 20 hours a day?


[link to this post]
 
I have been trying to test a clients ADSL connection (it is unusable).

I have setup a TBB BQM

Live Graph

Day 1

Day 2

Severe congestion for 20 Hours a day?

Comments please

Thanks

Ian
Standard User Icaras
(experienced) Fri 08-Sep-17 08:48:17
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
What are you expecting us to say exactly? What’s the provider? Exchange?

Icaras
Standard User ian007jen
(experienced) Fri 08-Sep-17 08:53:17
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Re: Congestion for 20 hours a day?


[re: Icaras] [link to this post]
 
Provider: The phone co-op (business) over a talk-talk line.
Exchange SWHV

Connection sync about 6000 Kbps Down and 1000 kbps up
Speedtest results (when able to test) about 2.4 Mbps down and 0.1 Mbps up (ping >200 ms)


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Standard User Icaras
(experienced) Fri 08-Sep-17 08:59:58
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
Have Co-op spoken to TalkTalk then?

[color=Crimson]Icaras[/color]
Standard User ian007jen
(experienced) Fri 08-Sep-17 09:00:56
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Re: Congestion for 20 hours a day?


[re: Icaras] [link to this post]
 
That will be my next phone call (It is now after 9 AM)
Administrator MrSaffron
(staff) Fri 08-Sep-17 09:39:27
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
TalkTalk LLU then?

If so maybe phone coop need to buy more capacity from TalkTalk

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Michael_Chare
(fountain of knowledge) Fri 08-Sep-17 11:48:06
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
The Post Office released me from an ADSL contract because their backhaul via Talk Talk was so bad.

From what I have read Talk Talk business offer a reasonable service.

Michael Chare
Standard User hypertony
(experienced) Fri 08-Sep-17 12:09:45
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
Whoa.

Ditch them and run!

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Standard User uno
(knowledge is power) Fri 08-Sep-17 12:22:56
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
If it helps, this looks to be provider specific.

Here is a graph from a line we have on that exchange.

http://scrn.at/wQAkk.png

The line is quite heavily used and the usage reflects on the latency seen but nothing as bad as your base latency it seems.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User ian007jen
(experienced) Fri 08-Sep-17 12:32:22
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Re: Congestion for 20 hours a day?


[re: Michael_Chare] [link to this post]
 
The Post Office released me from an ADSL contract because their backhaul via Talk Talk

I think I may have advised you on these forums about your problem at the time...
The exchange in question has Talk Talk LLU so different .....yes this would be a (Wholesale) Talk Talk business line.

Just been back on site and noticed the incoming line to the master socket is cable tied for a few 10's of metres to a 3 inch square metal duct (mains electric by the looks of it). The building is an ex-agricultural warehouse; I could not find the point of entry of the phone lines, it may be a locked side room (landlords office).

I am up loading to MyDSLWebstats under the username snowPSF.

Hlog
Q Line

Ian
Standard User ian007jen
(experienced) Fri 08-Sep-17 12:35:06
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Re: Congestion for 20 hours a day?


[re: hypertony] [link to this post]
 
Ditch them and run!

Them's my thoughts, not sure how many lines this company have with them !!!
Standard User ian007jen
(experienced) Fri 08-Sep-17 12:37:34
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Re: Congestion for 20 hours a day?


[re: uno] [link to this post]
 
Here is a graph from a line we have on that exchange.

Thanks...provider specific.....same as BTW then..... not done much with talk talk LLU
Standard User Zarjaz
(eat-sleep-adslguide) Fri 08-Sep-17 12:45:21
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
the incoming line to the master socket is cable tied for a few 10's of metres to a 3 inch square metal duct (mains electric by the looks of it).

You'd be surprised how many lines run in close proximity to power cables with no noticeable affects. Do the stats show heavy errors ?

Standard User ukhardy07
(knowledge is power) Fri 08-Sep-17 12:55:50
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
Looks to be an issue with coop not talktalk, I can be a pure talktalk line on that exchange is running fine. Coop will have only purchased a very limited amount of bandwidth, this is usually the case with ISPs, but clearly when you are as big as BT, TalkTalk etc you have the customer volume base that still a fairly large amount of bandwidth needs to be purchased.

I would personally get them to switch to an alternate provider, I personally recommend a larger entity, such as TalkTalk business, BT Business etc where congestion is rare.
Standard User ian007jen
(experienced) Fri 08-Sep-17 14:57:06
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Re: Congestion for 20 hours a day?


[re: Zarjaz] [link to this post]
 
Just the man...
Do the stats show heavy errors ?

Errors

No significant errors although it looks like DLM is increasing the upstream margin and upstream is where the error seconds are occurring.

I did set the modem to ADSL2 mode to see if that was more stable but I reverted (first Sync on the graph) to ADSL2+ at about 11:00 this AM.

I wonder if there is more that one factor at work here congestion and REIN or SHINE

Ian

Edited by ian007jen (Fri 08-Sep-17 15:01:53)

Standard User ian007jen
(experienced) Fri 08-Sep-17 15:01:05
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Re: Congestion for 20 hours a day?


[re: ukhardy07] [link to this post]
 
I would personally get them to switch to an alternate provider, I personally recommend a larger entity, such as TalkTalk business, BT Business etc where congestion is rare.


My thoughts as well talk talk business all told look very reasonably priced for static IP, call features and call package, I would personally switch to them if available on my exchange. (BT businness on NON LLU 20C exchange)
Standard User Zarjaz
(eat-sleep-adslguide) Fri 08-Sep-17 16:07:04
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
I'd agree that there doesn't seem to be too much going on there .......

I'd *possibly* (grand order of [censored] covering by the boy Zarj as ever) go with your first hunch and think congestion .....







Not much help, sorry.

Standard User ian007jen
(experienced) Fri 08-Sep-17 16:13:08
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Re: Congestion for 20 hours a day?


[re: Zarjaz] [link to this post]
 
go with your first hunch and think congestion

And if a member of openreach were to attend the property.....connection speeds are fine..... could that be the prognosis of these dedicated members of society? or would/could they investigate further?
Standard User Zarjaz
(eat-sleep-adslguide) Fri 08-Sep-17 16:16:55
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
You got it .......

Most unusual for them to investigate throughput issues .... Though not 100% unheard of.

Lots of new boys on the park. PQ test and be damned I'm sorry to say. Still a few old timers out there, but they are thinning out.

Standard User Zarjaz
(eat-sleep-adslguide) Fri 08-Sep-17 16:19:04
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Re: Congestion for 20 hours a day?


[re: Zarjaz] [link to this post]
 
Trying again...

Administrator MrSaffron
(staff) Tue 12-Sep-17 07:17:45
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
For ADSL Openreach ends with the copper loop, so all they can test is that the loop is working, congestion is down to the DSLAM owner and backhaul network owner as your phone line is dedicated capacity.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ian007jen
(experienced) Tue 12-Sep-17 08:15:10
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Re: Congestion for 20 hours a day?


[re: MrSaffron] [link to this post]
 
congestion is down to the DSLAM owner and backhaul network owner

I presume an upgrade to FTTC may not improve the situation...its all about purchased bandwidth.I am due a phone call from a higher level tech support today.

I am working on a "not fit for purpose" and being released from any exit fees

Edited by ian007jen (Tue 12-Sep-17 08:16:14)

Administrator MrSaffron
(staff) Tue 12-Sep-17 08:48:34
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Re: Congestion for 20 hours a day?


[re: ian007jen] [link to this post]
 
If the exact same provider then likely to not improve much, but depends on how they buy from their wholesaler.

In short if everything points to congestion a provider change is usually a good start.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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