What a farce this has turned into! Conjurers up thoughts of "Brian Rix" (though I suspect you would need to be of a certain age to get that).
I wonder if BT talks to Openreach or any of the external contractors it employs? Or come to that, does anyone in BT's HELP centre/s talk to each other, or even listen to the customer?
If I've spoken to one, I must have spoken to countless dozens of people at BT regarding this issue (from many different countries by the sound of peoples accents). Same story related each time but that doesn't seem to stop the next person from phoning me to ask the same things... over and over and over. Openreach must also have "popped in" to see if things are OK several times now. Even though the job should clearly show that an adequate temporary service was supplied pretty much 2 months ago now. Can't fault the Openreach guys, they've always been very nice chaps (spent ages talking about cars to one guy + supplying tea and biscuits to another one). They've even dropped in a couple of Sundays running. Bottom line is, everyone seems to be trying to help, but communication has been pretty none existent!
Good point is. That it looks like they have accepted responsibility for the pole needing replacement due to its age. Well there's certainly been no mention of any charge up to now.
They were supposed to turn up this coming Friday to put the new pole up...But guess who turned up at 7:30am this morning. They are currently down there with a jack hammer discovering that the property sits on a bedrock of granite. Good luck to them.
Wonder how many more calls I'll get from Lucy, Sandra, Mohamed etc. at BT about this? Before hopefully it finally gets resolved.
Fingers crossed it actually turns out to be FOC
Edited by MrBeeline (Tue 05-Dec-17 10:06:36)