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Standard User Spud2003
(fountain of knowledge) Wed 06-Dec-17 13:02:55
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What's the cheapest way to dispose of an unwanted line?


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I have two BT FTTC lines, I'm migrating one due to price rises - I want to cease the other, I don't need it anymore. The problem is BT have told me a cease would cost £150 ... so how do I get rid of this unwanted line at minimum cost? Thanks in advance.

EDIT:

Got through to a very laid back Irish guy, who after a long wait passed me on to retentions, who said I'd pay nothing for cancelling - so that's a bit of a difference from £147 tongue Let's hope there isn't another cock-up from BT ...

Edited by Spud2003 (Wed 06-Dec-17 15:44:34)

Standard User Michael_Chare
(fountain of knowledge) Wed 06-Dec-17 13:55:00
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
Is there a contract?

But anyway see this and this para 17bii.

Michael Chare

Edited by Michael_Chare (Wed 06-Dec-17 13:56:15)

Standard User Spud2003
(fountain of knowledge) Wed 06-Dec-17 14:00:28
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Michael_Chare] [link to this post]
 
In reply to a post by Michael_Chare:
Is there a contract?


It's the price rise 30 day migration window, not sure how that differs from normal out of contract? Thanks for the links.


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Standard User ukhardy07
(knowledge is power) Wed 06-Dec-17 14:30:57
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
I did not pay a penny when I ceased a line with BT, I cancelled out of contract when I moved property. I just setup a new service at my new place with Sky.

I am suspecting the charges are to "buy out" the contract or are due to being still in a minimum term.
Standard User Spud2003
(fountain of knowledge) Wed 06-Dec-17 14:45:20
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
So it looks like there should be no charge for ceasing due to a price rise -

https://community.bt.com/t5/Bills-Packages/Broadband...
Standard User ian72
(eat-sleep-adslguide) Wed 06-Dec-17 14:49:09
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
If terminating within the 30 day price rise then they can't charge for minimum term fees. However, there may still be a disconnection charge as you are fully cancelling rather than migrating. Have BT stated what the £150 is made up of?
Standard User Oliver341
(eat-sleep-adslguide) Wed 06-Dec-17 15:03:52
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Re: What's the cheapest way to dispose of an unwanted line?


[re: ian72] [link to this post]
 
I wonder line termination fees are permitted under Ofcom's in-contract price rise regulations, it could be regarded as a "penalty".

Oliver.
Standard User ian72
(eat-sleep-adslguide) Wed 06-Dec-17 15:17:03
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Oliver341] [link to this post]
 
Reading the thread that was posted it does look like no cease charge should be applied if leaving because of the price rise.
Standard User JohnR
(eat-sleep-adslguide) Wed 06-Dec-17 16:17:24
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
In reply to a post by Spud2003:
I have two BT FTTC lines, I'm migrating one due to price rises - I want to cease the other, I don't need it anymore. The problem is BT have told me a cease would cost £150 ... so how do I get rid of this unwanted line at minimum cost? Thanks in advance.


Cease what?

So the FTTC is going up, but was the line rental still in a contract?

Could be they will argue that they will cease the FTTC FOC, but the other part could incur a cost

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Standard User ian72
(eat-sleep-adslguide) Thu 07-Dec-17 08:50:23
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Re: What's the cheapest way to dispose of an unwanted line?


[re: JohnR] [link to this post]
 
I believe Ofcom ruled that if one aspect went up you could cancel all related items without penalty (including packages where it is phone, broadband, TV - plus refunds if you paid for line rental saver up front).
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