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Standard User Spud2003
(fountain of knowledge) Wed 06-Dec-17 13:02:55
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What's the cheapest way to dispose of an unwanted line?


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I have two BT FTTC lines, I'm migrating one due to price rises - I want to cease the other, I don't need it anymore. The problem is BT have told me a cease would cost £150 ... so how do I get rid of this unwanted line at minimum cost? Thanks in advance.

EDIT:

Got through to a very laid back Irish guy, who after a long wait passed me on to retentions, who said I'd pay nothing for cancelling - so that's a bit of a difference from £147 tongue Let's hope there isn't another cock-up from BT ...

Edited by Spud2003 (Wed 06-Dec-17 15:44:34)

Standard User Michael_Chare
(fountain of knowledge) Wed 06-Dec-17 13:55:00
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
Is there a contract?

But anyway see this and this para 17bii.

Michael Chare

Edited by Michael_Chare (Wed 06-Dec-17 13:56:15)

Standard User Spud2003
(fountain of knowledge) Wed 06-Dec-17 14:00:28
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Michael_Chare] [link to this post]
 
In reply to a post by Michael_Chare:
Is there a contract?


It's the price rise 30 day migration window, not sure how that differs from normal out of contract? Thanks for the links.


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Standard User ukhardy07
(knowledge is power) Wed 06-Dec-17 14:30:57
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
I did not pay a penny when I ceased a line with BT, I cancelled out of contract when I moved property. I just setup a new service at my new place with Sky.

I am suspecting the charges are to "buy out" the contract or are due to being still in a minimum term.
Standard User Spud2003
(fountain of knowledge) Wed 06-Dec-17 14:45:20
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
So it looks like there should be no charge for ceasing due to a price rise -

https://community.bt.com/t5/Bills-Packages/Broadband...
Standard User ian72
(eat-sleep-adslguide) Wed 06-Dec-17 14:49:09
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
If terminating within the 30 day price rise then they can't charge for minimum term fees. However, there may still be a disconnection charge as you are fully cancelling rather than migrating. Have BT stated what the £150 is made up of?
Standard User Oliver341
(eat-sleep-adslguide) Wed 06-Dec-17 15:03:52
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Re: What's the cheapest way to dispose of an unwanted line?


[re: ian72] [link to this post]
 
I wonder line termination fees are permitted under Ofcom's in-contract price rise regulations, it could be regarded as a "penalty".

Oliver.
Standard User ian72
(eat-sleep-adslguide) Wed 06-Dec-17 15:17:03
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Oliver341] [link to this post]
 
Reading the thread that was posted it does look like no cease charge should be applied if leaving because of the price rise.
Standard User JohnR
(eat-sleep-adslguide) Wed 06-Dec-17 16:17:24
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
In reply to a post by Spud2003:
I have two BT FTTC lines, I'm migrating one due to price rises - I want to cease the other, I don't need it anymore. The problem is BT have told me a cease would cost £150 ... so how do I get rid of this unwanted line at minimum cost? Thanks in advance.


Cease what?

So the FTTC is going up, but was the line rental still in a contract?

Could be they will argue that they will cease the FTTC FOC, but the other part could incur a cost

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Standard User ian72
(eat-sleep-adslguide) Thu 07-Dec-17 08:50:23
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Re: What's the cheapest way to dispose of an unwanted line?


[re: JohnR] [link to this post]
 
I believe Ofcom ruled that if one aspect went up you could cancel all related items without penalty (including packages where it is phone, broadband, TV - plus refunds if you paid for line rental saver up front).
Standard User Spud2003
(fountain of knowledge) Fri 05-Jan-18 08:34:05
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
And ... BT managed to cock it up - despite the fact the woman I spoke to on the 6th agreed for the line to be ceased with no charge, today I find out she had listed the line for a migration to a new provider(not a cease as agreed). After a bad tempered exchange with BT it seems the line will now be ceased on the 12th Jan with no early termination charges. We'll see ...

As a side note, my mobile phone has an app that automatically records all calls, in this instance I used my landline so no record on my side - huge, huge, mistake that I won't make again. mad
Standard User baby_frogmella
(fountain of knowledge) Fri 05-Jan-18 09:16:10
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
In reply to a post by Spud2003:
today I find out she had listed the line for a migration to a new provider(not a cease as agreed).


I thought only the gaining (new) provider could request a migration, not your existing provider?

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Standard User MatHal
(newbie) Fri 05-Jan-18 09:21:28
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
Never a good idea to deal with utility companies by phone though that's what many insist you do. The reason they insist is so that they can dispute or deny what was said later when they make one of their inevitable 'cock-ups', which always result in the customer being out of pocket in some way.
I have a method of recording from my landline onto my computer and try to do that in cases where I'm forced to deal by phone (which always takes hours and often costs a fortune).
If there is no contract then you should be able to terminate the line at no cost. Any attempt to charge is a simple scam. Likewise if they have notified you of a price increase recently.
If you are still in contract there may be an early termination fee (scam too) which you may have difficulty getting out of.
Standard User Spud2003
(fountain of knowledge) Fri 05-Jan-18 09:47:25
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Re: What's the cheapest way to dispose of an unwanted line?


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
In reply to a post by Spud2003:
today I find out she had listed the line for a migration to a new provider(not a cease as agreed).


I thought only the gaining (new) provider could request a migration, not your existing provider?


Just repeating what I was told, didn't delve into it any deeper - basically just wanted to get off the phone. Initially they even claimed they had no record of me calling in December, they hold all the cards and the experience was pretty sobering.

Currently researching easiest way to record all my landline phones, either with a dedicated box, or maybe even switch to VOIP/Skype/or similar - any suggestions for call recording welcome.
Standard User Spud2003
(fountain of knowledge) Fri 05-Jan-18 09:50:17
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Re: What's the cheapest way to dispose of an unwanted line?


[re: MatHal] [link to this post]
 
What hardware do you use for call recording MatHal? smile
Standard User baby_frogmella
(fountain of knowledge) Fri 05-Jan-18 11:27:54
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Re: What's the cheapest way to dispose of an unwanted line?


[re: Spud2003] [link to this post]
 
My voip provider (yay.com) allows me to record all incoming & outgoing calls on my voip line. Recorded calls stay on their online system for up to 30 days and I can also download them.

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Standard User Spud2003
(fountain of knowledge) Fri 05-Jan-18 13:03:48
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Re: What's the cheapest way to dispose of an unwanted line?


[re: baby_frogmella] [link to this post]
 
Might well try them out. smile
Standard User MHC
(sensei) Fri 05-Jan-18 15:27:22
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Re: What's the cheapest way to dispose of an unwanted line?


[re: baby_frogmella] [link to this post]
 
Transferred a couple of VOIP numbers to Port5060 - they offer full recording facilities. Experience with then, so far, has been excellent in all areas including migration of numbers.


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