I'm looking for some advice on BT master socket and where their responsibility ends and mine begins in regard to charges.
Last year (october) I had quite a few connection dropouts so promtly checked the phone and discovered a crackling on the landline and after a few checks with test socket, I booked a engineer visit for line fault. The engineer arrived and did several tests which seemed to fail and indicate a fault as none of them would complete to his satisfaction. After about an hour he ended up changing the master socket which is the only one in the house and the tests were good and he then left.
At no point was it ever indicated that this was a fault that was chargable or was my fault in any way. He simply indicated that the old socket was not up to the job any more and did not elaborate further.
Today I download my bill and see BT have charged me for this visit and would like some advice on if that is correct.
After looking at this link, none of these seem to apply to the situation but I know it's not always that simple with BT.
Thank you for any help.
Edited by jackburt0n (Wed 14-Feb-18 16:24:32)