Yes and no..
And it was an opinion with a particular experience why..
It may have been an exception, and many will come on to say how brilliant they are.
My comment was to indicate the level of support I had seen by XLN as a business provider (and over several months)... and if that was in line with the friend of the OP's expectation.
'My' other experiences are that the Zen's etc are way better and not more expensive that the rates I have seen being paid for XLN. Your mileage may vary (as they say).
In particular XLN promotes their 'safe' and 'sane' choice
They are selling card and other connectivity services to businesses.
My perspective is that if they don't want to support configuring the system then they should not supply any equipment. If they don't want to take the responsibility when it is reported by a non-technical owner that there is a problem, they should say they need pay for a specialist IT person or take the responsibility for their installation (incl password on router etc).
In general, what are small business owners to do ?
XLN had provided and configured the router.
at the simplest level...if a port was left open by the configurer ..
it was surely their responsibility to assist in solving the issue (directly or who to go to, not deny it was an issue)
Likewise, no one should be setting up a wifi with zero password/open status and not saying ??
As for the credit card Machine.
I agree, I did not understand why the supplier was concerned at external ports being open anyway.It is no indication of access in/out of the LAN or the card machine. The card link should be encrypted end to end with certificates etc.
And as it happens, yes, the machine was standalone connected by wifi, and where staff manually enter the amount also.
Back to expectations...
Business owners all over the country are buying 'business' connections from suppliers. They don't come with warnings any more than residential ones. But I know (like this owner), they expect support and that the supplied equipment is installed safely or they be explicitly warned what services / support they should additionally get, So can make an informed choice.
I also think the credit card Co's are setting unrealistic box ticking (i.e. not them expectations) in their T&C without providing a service (paid for or otherwise) to get a secure installation (not that as above it should be needed - ipsec etc..)
But hey, maybe my expectations are unreasonable.
And every small shop keeper / business owner should be only buying 'services' not standalone business broadband. BT currently has posters showing happy transactions on coffee shop owners taking payments, etc. As do some other providers wanting to be friends of businesses.
In an ideal world, no expectations and go to an all in one supplier (but from some ISP's the advert suggests that is what they are...even though they are not).