Uncle rang BT to report a voice fault over the weekend. Told an engineer will be out today between 8-1pm and may need access to premises. So uncle took the day off work.
Come 1pm still not here. He rang and was told its on the engineers list but he maybe running late so ring back later. He rang just now and was told due to some cockup in the system the jobs been resheduled for tomorrow.
Can you claim compensation when they dont show and dont inform you?
Well thet eventually turned up today. After 4 hours the fault was fixed. Not sure what it was but was external to the property. According to Ofcom website he shouls automatically get compensation for the 2 missed appointments. Willing to bet it doesnt happen though without another phonecall
Have you got a link to the Ofcom website where it talks about auto compensation? It is coming in but I think it had an 18 month implementation period so I am not sure it is fully in place yet.
I know I had to do all the work to get my compo back in Oct - Nov 2016 which BT were very happy with what I asked for, but there was no you are entitled to X compo due to issues and missed / no show engineer appointments back then.