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Standard User Michael2
(newbie) Fri 04-Jan-19 18:38:19
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Xilo - Problems transferring domain away


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Does anyone have experience of transferring a domain registered with Xilo away? Their FAQ refers to an EPP Key button to request the Authorization Code but the button does not exist and they are ignoring my help-desk tickets (since 21 December) asking for help.

Help or advice please anyone?
Standard User clyde123
(regular) Mon 07-Jan-19 09:02:43
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Re: Xilo - Problems transferring domain away


[re: Michael2] [link to this post]
 
No experience of Xilo sorry, but if it's a .co.uk domain, there's an alternative way, going direct to Nominet.
Standard User dandnsmith
(experienced) Tue 08-Jan-19 09:29:43
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Re: Xilo - Problems transferring domain away


[re: Michael2] [link to this post]
 
I'd echo clyde's comment.
When I contacted nominet because I couldn't find adequate detail for transferring a domain, I got phone contact with a person who (verbally) took me through the necessary actions - even tho' I couldn't find enough about the nominal site owner for the domain.

Derek


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Standard User Michael2
(newbie) Fri 11-Jan-19 18:42:24
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Re: Xilo - Problems transferring domain away


[re: clyde123] [link to this post]
 
Thanks for the suggestions. Sadly, it's a .io and I emailed support at nic.io but never got a reply.

I heard back from Xilo a couple of days ago but they say they are having problems with the registry and will get back to me when they know more. Nothing so far.

Edited by Michael2 (Fri 11-Jan-19 18:47:40)

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