Billion customer service

I have just noticed this forum section and thought it worth mentioning the fantastic customer service I recieved from Billion UK.
Having purchased a second hand router I decided to upgrade the frimware without first properly reading the formware upgrade instructions and managed to turn my nice new purchase into a 'brick'.
I found the technical suport section on the Billion UK webste and submitted a support request, I admitted that the router was second hand and I had no idea if it might still be in waranty. Within a day I got a reply with attached 'rescue' software that required me to connect the (supplied with my router) serial cable to a PC to reset the thing properly. The only difficulty was finding a PC with a serial port (had to take my router into work) but it worked and saved my 7402NX from landfill. I later updated the firmware again but followed the instructions, has been an excellent router since.

On a slightly less positive note, why do Billion UK firmware updates seem to lag so far behind Billion Australia, still waiting for IPV6 firmware which OZ has had for months.

I have installed v6 firmware on my 7402nx and had nothing but problems. The firewall is really flakey. I have actually downgraded back to v5 to regain functionality.

Randon packets getting blocked when they shouldn't. Wasted hours on it.

In reply to a post by tiny122:

I have installed v6 firmware on my 7402nx and had nothing but problems. The firewall is really flakey. I have actually downgraded back to v5 to regain functionality.

Randon packets getting blocked when they shouldn't. Wasted hours on it.

I have a 7800n and upgraded from 1.06d to 1.06g and it has broke the router! Its went from a rock solid reliable router to nothing better than a cheapo £20 router that drops wifi all the time and keeps resyncing every few hours. Utterly dispicable of them to release a buugy firmware to the general public.

The WiFi seems to be the router's weakspot, fails for a lot of people. Already returned my first 7800N last year due to too many dropouts, and the replacement seems to be ok so far. But I reckon it would break again if I patched it to 1.06g

I have installed v6 firmware on my 7402nx and had nothing but problems. The firewall is really flakey. I have actually downgraded back to v5 to regain functionality.

In reply to a post by pc1962:

In reply to a post by tiny122:

I have installed v6 firmware on my 7402nx and had nothing but problems. The firewall is really flakey. I have actually downgraded back to v5 to regain functionality.

Randon packets getting blocked when they shouldn't. Wasted hours on it.

I have a 7800n and upgraded from 1.06d to 1.06g and it has broke the router! Its went from a rock solid reliable router to nothing better than a cheapo £20 router that drops wifi all the time and keeps resyncing every few hours. Utterly dispicable of them to release a buugy firmware to the general public.

I updated my 7800n to 1.06g with no problems at all. Did you restore to factory defalts after the upgrade? not doing so causes no end of problems with Billion routers.

Edited by systemx (Mon 23-Jul-12 10:38:06)