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Standard User locutus
(committed) Wed 12-Sep-12 17:59:23
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Call volume


[link to this post]
 
Is anyone else experiencing extremely loud call volume on their Hyperoptic line? Even with the volume at the lowest setting on my phone it's very loud. Just wondering if anyone else is experiencing this?

Same handset on my BT line and volume is at normal levels.

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png
Standard User AvidiShaw
(newbie) Sat 15-Sep-12 10:20:52
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Re: Call volume


[re: locutus] [link to this post]
 
Just a heads up, I still have an ongoing investigation into this issue for you - I haven't recreated it myself yet, but will persevere! I'll message you with any suggestions..

Kind regards

Dave
Head of Customer Support
Standard User locutus
(committed) Sat 15-Sep-12 11:28:23
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Re: Call volume


[re: AvidiShaw] [link to this post]
 
Thanks Dave. Just wondering if anyone else has noticed this or if it is just me.

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png


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Standard User locutus
(experienced) Thu 18-Oct-12 14:58:45
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Re: Call volume


[re: locutus] [link to this post]
 
are there really no other Hyperoptic customers in here?

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png
Standard User antio
(newbie) Fri 19-Oct-12 14:15:42
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Re: Call volume


[re: locutus] [link to this post]
 
Hi there,

new Hyperoptic customer here (actually made a post about my experience about a week ago but it strangely disappeared - will post again over the weekend).

The volume is relatively loud, but not annoyingly so. Maybe you have a faulty router? I prefer to have loud volume than very low volume. Some voip routers have a loudness setting. I haven't had time to play with this router, but maybe tech support can help you with that?

Cheers,
Anthony
Administrator MrSaffron
(staff) Fri 19-Oct-12 14:19:00
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Re: Call volume


[re: antio] [link to this post]
 
Antio - have looked and no sign of anyone on the moderating team here removing a post of yours. So do hope you will re-post as looks like it may not have simply made it to our database for reasons unknown.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Fri 19-Oct-12 14:22:43
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Re: Call volume


[re: locutus] [link to this post]
 
Is there any possibility of borrowing someone elses phone of a different make to see if it is a specific issue with the handset, or is common to all phones.

If very loud on another phone it may point at a setting in the router, or perhaps an issue with the router hardware itself.

Do you know what brand/model number the router is? As a good number of the routers that do VoIP also have volume controls built into their web interface, if we know the model can then maybe point you at the setting page to adjust it.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User locutus
(experienced) Fri 19-Oct-12 14:43:03
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Re: Call volume


[re: MrSaffron] [link to this post]
 
I have two phones (one wired, one dect) and a dect headset. All are much louder when plugged into the Hyperoptic router then when connected via BT, so fairly safe to assume it's not my hardware.

The router is an Inteno DG201 but it's severely locked down by Hyperoptic, who tell me there's no settings on it anyway. It's quite hard to find much about this router on the net too.

The main problem I have is that even on the lowest volume on my dect headset, I can't hear the beep to say it's muted, and having people talk loudly for an hour into my ear isn't much fun either!

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png
Standard User locutus
(experienced) Fri 19-Oct-12 15:01:25
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Re: Call volume


[re: MrSaffron] [link to this post]
 
A completely unscientific test on my smartphone with a sound meter app, shows the BT dial tone at 72dB and Hyperoptic at 91dB. That's with my phone on medium volume.

--
Views expressed are mine and not necessarily those of my employer.
Hyperoptic 1Gig http://www.speedtest.net/result/2063605290.png
Standard User antio
(newbie) Fri 19-Oct-12 16:45:01
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Re: Call volume


[re: MrSaffron] [link to this post]
 
Thanks for checking Andrew, will do that soon!
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