I was planning to write this post a some time ago - I actually wrote it but it disappeared in the vast nothingness of the Internet. Anyway, since there are not that many reviews of Hyperoptic, I thought I'd post one here, as a happy customer of theirs.
In summary: I'd definitely recommend them - giving a rating of 5 out of 5
In detail: I signed up about 5 weeks ago. Then 3 weeks ago, with the help of the amazing Dave Shaw (Head of CS), our connection was the first to go live in our development.
Installation took just over an hour, and yes, they 've had to drill a hole through the wall (but that's because our development, even though it was built 5 years ago, has no provision for fibre optic/ethernet/cable). I think it would normally take about 30-45mins, but we were the first flat to get it where I live, so they had to tread lightly.
The router that comes with it is a bit bulky, but seems to be good quality and quite capable (for the adventurous out there, it also has SIP capabilities with 2 POTS ports, but you'll have to set it up manually - one might be used by your Hyperoptic landline service anyway). Unfortunately, there's hardly any information about this router out there.
Now the connection... OK, it rocks! I'm on the 100Meg up/down symmetrical package... and it is indeed! Speedtest gives speeds of around 97M down and 95-96 up to the Hyperoptic servers, which is FAST.
For the States, I'm getting about 50Meg down 70 up, but it varies a lot (as it would do, of course, due to the nature of the Internet).
Web browsing is a tad faster than a good DSL, but problem is most sites aren't that fast yet. BBC is one of the fast ones - it opens almost instantaneously. Youtube too. If you're a speed freak, you'll have to tweak your DNS and concurrent connection settings to get the max of it, but that's only if you're a speed freak. You will notice a difference from a poor old DSL anyway.
In terms of downloading... I get on average 1.2-3Mb/s from most 'good' sites (my line can achieve around 12Mb/s).
Good torrents download much faster, around 5Mb/s on average, with some peaking at 9Mb/s. Not bad at all (not talking illegal torrents here, just legal linux ISOs etc)
Speed seems to be constant throughout the day, and ping times are around 3-4msec, so excellent for online gaming too.
I'm connected through an Ethernet cable. Wireless can hardly get 45Meg, as I'm in a rather busy wireless area (this is still better than my old O2 router).
Hmmm, what else? I couldn't possibly fault them so far, other than that I now see how slow my computer is...
Again, in summary: I'd wholeheartedly recommend them! Good prices, good speeds, and great people.
Plus, they're not the 'bad' guys
If you have any questions, please feel free to ask and i'll try to answer asap (work permitting).