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Standard User drsox
(member) Tue 11-Nov-14 18:37:15
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Potential congestion...


[link to this post]
 
Looks like Hyperoptic might have a congested route..
f8lure ping monitoring is seeing an increase in pings between AAISP and Hyperoptic during peak hours (8pm to 11.30pm):

This route seems to go via lonap.
http://f8lure.mouselike.org/proxyfirebrick.asp?ID=49159

http://f8lure.mouselike.org/proxyfirebrick.asp?ID=51489

No such problem when tested from RapidSwitch which goes via LINX.

Anyone else seeing problems / packet loss to places during peak times?

Tom - www.mouselike.org
Standard User user54321
(newbie) Wed 12-Nov-14 11:33:32
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Re: Potential congestion...


[re: drsox] [link to this post]
 
I have been on hyperoptic for ages now and the service has just got worse and worse.

It is sometimes slower than my congested Virgin link used to be and I am getting packet loss.

When complaining, I was told that they monitor their network and upgrade when links are congested but I can say as a long time user that this is rubbish.
ISP Representative Hyperoptic
(isp) Wed 12-Nov-14 12:18:48
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Re: Potential congestion...


[re: drsox] [link to this post]
 
Hey Tom thanks for your post!

The good news is that we do monitor of our network continuously and, as a result, have already started work to increase our capacity on the LONAP link. This should be completed within the next couple of weeks and will eliminate the short periods of congestion we have started to see thanks to our growing number of users smile

Best wishes

Sunita
Head of Marketing

Welcome to the real fibre revolution!
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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ISP Representative Hyperoptic
(isp) Wed 12-Nov-14 12:44:06
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Re: Potential congestion...


[re: user54321] [link to this post]
 
Hello!

Sorry to hear about your experience, please can you email me your details so we can investigate? As I mentioned in the previous post, we are working to increase capacity however I'd like to check your account with our CS manager.

You're welcome to email me directly: sunita.sharma@hyperoptic.com

I look forward to hearing from you shortly.

Best wishes

Sunita
Head of Marketing

Welcome to the real fibre revolution!
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User user54321
(newbie) Wed 12-Nov-14 12:49:25
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Re: Potential congestion...


[re: Hyperoptic] [link to this post]
 
But will you actually? How many times have I been told that but still have a slow 1gb connection that in recent months has never gone above 500Mb.

Hyperoptic in press releases say many thousands of customers, yet peeringdb show you as having no more than 4Gb of bandwidth, so you must be the most highly congested ISP in the world!

https://www.peeringdb.com/private/participant_view.p...
Standard User drsox
(member) Thu 13-Nov-14 00:01:03
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Re: Potential congestion...


[re: user54321] [link to this post]
 
Peeringdb might be out of date.. Linx website shows 3 x 1gbps links..

Tom - www.mouselike.org
Standard User drsox
(member) Thu 13-Nov-14 12:47:26
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Re: Potential congestion...


[re: drsox] [link to this post]
 
Sneaky, peeringdb was updated this morning.

Tom - www.mouselike.org
Standard User uno
(knowledge is power) Thu 13-Nov-14 17:46:38
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Re: Potential congestion...


[re: user54321] [link to this post]
 
In reply to a post by user54321:
Hyperoptic in press releases say many thousands of customers, yet peeringdb show you as having no more than 4Gb of bandwidth, so you must be the most highly congested ISP in the world!


Peering DB showed they had no more than 4Gb of peering capacity, now 6Gb - it does not account for any non-peered transit that they get via AS174 and AS6461, which likely brings that up significantly given how much AS174 charge on large commits.

This won't affect specific routes via peering if congested but Peering DB never gives the full picture.

Matt

uno Broadband
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User mr_mojo
(knowledge is power) Sat 15-Nov-14 19:55:54
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Re: Potential congestion...


[re: user54321] [link to this post]
 
Yeah, I ended up downgrading to 100meg. You could never actually get a gigabit.
Standard User mr_mojo
(knowledge is power) Sun 16-Nov-14 22:36:58
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Re: Potential congestion...


[re: drsox] [link to this post]
 
Really gone to pot today. http://www.speedtest.net/result/3914795241.png.

Get faster speeds on 3 4G :/
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