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Standard User dragon2611
(experienced) Sun 29-Nov-15 13:01:10
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Re: Any change on the garbage router?


[re: neilka] [link to this post]
 
The 20/100M service Used to use a /31 subnet (RFC3021) I don't know if that's still the case, but providing the router supported that then hyperoptic didn't mind people plugging in their own equipment.

Of course as with any ISP it's a good idea to keep the supplied equipment somewhere where you can connect it if needed should you run into problems (It makes providing support so much easier)

If you don't want to use their router and still want phone service you can ask if they're willing to provide the SIP settings to enable the use of a 3rd party device, but ask them before buying anything because I'm not sure what their current policy is on this.
Standard User Olly_
(newbie) Wed 02-Dec-15 23:49:24
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Re: Any change on the garbage router?


[re: dragon2611] [link to this post]
 
In reply to a post by dragon2611:
If you don't want to use their router and still want phone service you can ask if they're willing to provide the SIP settings to enable the use of a 3rd party device, but ask them before buying anything because I'm not sure what their current policy is on this.


You can extract the SIP username and password from the router - at least that's what I did.
Standard User Nissemus_UK
(newbie) Sun 17-Jan-16 15:10:44
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Re: Any change on the garbage router?


[re: Olly_] [link to this post]
 
They'll give you the SIP settings if you ask them. You can use a dedicated SIP device, or a FRITZ!Box router works as well.


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Standard User blueacid
(committed) Wed 09-Mar-16 16:11:30
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Re: Any change on the garbage router?


[re: Nissemus_UK] [link to this post]
 
Saying that, it looks as though it'd be cheaper overall to get the broadband only package then investigate another SIP provider for your voice call needs (if these exist at all, with many mobile contracts coming with unlimited minutes)
Standard User dragon2611
(experienced) Thu 10-Mar-16 09:55:27
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Re: Any change on the garbage router?


[re: blueacid] [link to this post]
 
In reply to a post by blueacid:
Saying that, it looks as though it'd be cheaper overall to get the broadband only package then investigate another SIP provider for your voice call needs (if these exist at all, with many mobile contracts coming with unlimited minutes)


Yep still plenty of SIP providers still around that will happily sell to individuals. Rates vary depending on provider and if you want bundled minutes or not, but it's quite possible to get 1-2p/min for landlines and somewhere between 3-15p/min to mobiles.

Depending on the destination country international calls can be just as cheap as well.

If you are a light user AAISP might be worth a look, they'll sell SIP on it's own and it works out a couple £ per number + outgoing call charges.

Edited by dragon2611 (Thu 10-Mar-16 09:56:14)

ISP Representative Hyperoptic_CS
(isp) Thu 10-Mar-16 11:55:07
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Re: Any change on the garbage router?


[re: dragon2611] [link to this post]
 
Hi blueacid,

That's an interesting thought. If we take for example our middle package - 100Mb with equal download and upload speeds that comes at £30 per month for 12 months as a broadband only option, on an annual level, it will cost you (£30*12)+£40(account activation) which amounts to £400 per annum.

If you compare the same package with the phone included (free evening and weekend calls to all UK landline numbers), it comes as £15+£16 (line rental) for 12 months, which amounts to £31*12 = £372.

In this instance, you would actually be saving money just by opting for a broadband AND phone deal, as that's what our latest promotion discounts. If you'd like to learn more, you can check out our latest offers -> http://ow.ly/Z4IbO

- Nick

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User blueacid
(committed) Tue 15-Mar-16 10:44:52
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Re: Any change on the garbage router?


[re: Hyperoptic_CS] [link to this post]
 
Aha! That's annoying, when I signed up the price to have a phone line through you was eeee-eeever so slightly higher than just the bare broadband only price, so I went for that smile

Still, I've not missed the home phone: I asked for it to be disconnected when I left Plusnet to join Hyperoptic, not looked back!
ISP Representative Hyperoptic_CS
(isp) Tue 15-Mar-16 11:02:57
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Re: Any change on the garbage router?


[re: blueacid] [link to this post]
 
Hi blueacid,

We're glad that you've seen no visible difference in the quality between the VoIP and regular landline - that's what we were aiming for. Did you know you that could use your smartphone to answer your landline calls by inputting VoIP details into an app? smile

As far as the pricing goes, it does change periodically, so one will always be slightly better than the other. However, not all is lost, you can always give us a call once your contract expires to ask for the newest promotion to be applied and change the package if necessary, to get the best price possible.

Nick

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User inonefly
(newbie) Fri 22-Apr-16 23:49:48
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Re: Any change on the garbage router?


[re: Olly_] [link to this post]
 
In reply to a post by Olly_:
In reply to a post by dragon2611:
If you don't want to use their router and still want phone service you can ask if they're willing to provide the SIP settings to enable the use of a 3rd party device, but ask them before buying anything because I'm not sure what their current policy is on this.


You can extract the SIP username and password from the router - at least that's what I did.


Hi Olly, So you are using your own router with a SIP device to enable the phone service? Could you share what device you are using? Thanks a lot.
Standard User inonefly
(newbie) Fri 22-Apr-16 23:52:01
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Re: Any change on the garbage router?


[re: inonefly] [link to this post]
 
or would anyone recommend a SIP device to use with own router so I can keep the phone usable? I have a netgear r7000 that I want to replace the hyperoptic router but still want to use the phone. would a VoIP phone work when plug into the router directly, assuming hyperoptic will provide the username/pw etc?
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