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ISP Representative Hyperoptic_CS
(isp) Wed 30-Mar-16 10:41:04
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Re: Fiber installed in building - testing phase how long?


[re: fisty] [link to this post]
 
Hey fisty,

Don't be shy to go and say hi to our engineers smile They'd probably be able to give you more information on your building's progress as well.

Let us know if we can be of any assistance as well.

- Nick

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User fisty
(newbie) Thu 31-Mar-16 16:15:07
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Re: Fiber installed in building - testing phase how long?


[re: Hyperoptic_CS] [link to this post]
 
having called your number this is the latest information!

fibre route was not good, on 22nd of March request to dig new way for the fibre has been requested through landowners...

This may take months....

Its just mind boggling that the entire building has been cabled before even the fibre is in the building.

Patience, patience I guess is the only thing...
It's just funny that the neighbouring building is already live and this building is not...

Got my appartment in the wrong tower I guess hehe
Standard User dave2150
(experienced) Thu 31-Mar-16 18:21:59
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Re: Fiber installed in building - testing phase how long?


[re: Icaras] [link to this post]
 
In reply to a post by Icaras:
You work in IT and spell fibre incorrectly?!


Nice assumption that he's British.

FTTC over 600M of good old Aluminium
http://www.speedtest.net/result/2869262320.png


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Standard User Aliturk
(fountain of knowledge) Thu 31-Mar-16 20:30:27
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Re: Fiber installed in building - testing phase how long?


[re: fisty] [link to this post]
 
Do you know who to contact at your land owners? If they are a housing association, they should be quite co-operative to Hyperoptic
Standard User dragon2611
(experienced) Fri 01-Apr-16 10:08:28
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Re: Fiber installed in building - testing phase how long?


[re: Aliturk] [link to this post]
 
https://www.ubnt.com/products/ - Roof access to both buildings + Line of sight?

Use a pair of AirFiber wink
Standard User fisty
(newbie) Wed 05-Oct-16 03:38:30
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Re: Fiber installed in building - testing phase how long?


[re: fisty] [link to this post]
 
Hello again,


I am still waiting for hyperoptic frown

I see on their website. installation complete

but still stuck on "fibre ordered"

from what they tell me on the phone, the fibre from openreach hasn't reached the building yet due to some issues they say always another story.

I have a silly relsh 4g connection as I dont want to be locked in with another ISP "shity BT" but I have been waiting like 8 months now...

really considering just sucking up BT and go with their infinity but to have hyperoptic magically appear a few weeks later would suck big time

fellow geeks I need advice???

To hyperoptic, is there a way to get a concrete anwser?

thanks for listening smile
Standard User locutus
(experienced) Wed 05-Oct-16 08:55:59
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Re: Fiber installed in building - testing phase how long?


[re: fisty] [link to this post]
 
With Hyperoptic implementing CGNAT, if you can get Infinity, I'd be going with that.

--
Views expressed are mine and not necessarily those of my employer.
ISP Representative Hyperoptic_CS
(isp) Wed 05-Oct-16 11:12:30
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Re: Fiber installed in building - testing phase how long?


[re: fisty] [link to this post]
 
In reply to a post by fisty:
Hello again,


I am still waiting for hyperoptic frown

I see on their website. installation complete

but still stuck on "fibre ordered"

from what they tell me on the phone, the fibre from openreach hasn't reached the building yet due to some issues they say always another story.

I have a silly relsh 4g connection as I dont want to be locked in with another ISP "shity BT" but I have been waiting like 8 months now...

really considering just sucking up BT and go with their infinity but to have hyperoptic magically appear a few weeks later would suck big time

fellow geeks I need advice???

To hyperoptic, is there a way to get a concrete anwser?

thanks for listening smile


Hi

We have sent you a response to your DM, thank you for sending that through.

If anyone requires information directly relating to their site, we are happy to take any details (postcode, building name etc) and see if we can provide a progress update. When you register interest on our website, we can email with updates with regards to bringing our services. Any and all other questions can go to our CS team support@hyperoptic.com who are happy to help.
At no point do we want anyone to be without internet so we always recommend having a provider in place until your service with us is activated to help prevent any downtime.

We're here for you if you have any more questions.

- Karis

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User fisty
(newbie) Wed 05-Oct-16 16:27:10
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Re: Fiber installed in building - testing phase how long?


[re: locutus] [link to this post]
 
In reply to a post by locutus:
With Hyperoptic implementing CGNAT, if you can get Infinity, I'd be going with that.


bt infinity, vodafone or EE

any reccomendations?
Standard User locutus
(experienced) Thu 06-Oct-16 07:40:41
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Re: Fiber installed in building - testing phase how long?


[re: fisty] [link to this post]
 
If you have an EE mobile, I'd be trying to get a good deal off them for the broadband too, and you might be able to get an extra 5GB data a month on your mobile as well.

--
Views expressed are mine and not necessarily those of my employer.
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