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Standard User mr_mojo
(knowledge is power) Sun 11-Sep-16 18:54:38
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Poor download speeds - congestion?


[link to this post]
 
Seeing very poor download speeds tonight (upstream is fine):

http://www.speedtest.net/my-result/5623154377

Anyone else seeing the same? I'm in E20.
Administrator MrSaffron
(staff) Mon 12-Sep-16 20:22:25
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Re: Poor download speeds - congestion?


[re: mr_mojo] [link to this post]
 
Try http://www.thinkbroadband.com/speedtest which will be a london server and graphs will help illustrate congestion

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ironman12345
(learned) Mon 12-Sep-16 20:43:26
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Re: Poor download speeds - congestion?


[re: mr_mojo] [link to this post]
 
My download speeds are also bad tonight, the BTW speed checker is all over the place and latency is high.
Same on TB tests.
Are you with BT.?


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Standard User BatBoy
(sensei) Mon 12-Sep-16 21:03:44
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Re: Poor download speeds - congestion?


[re: ironman12345] [link to this post]
 
This is the Hyperoptic forum
Standard User ironman12345
(learned) Mon 12-Sep-16 21:08:01
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Re: Poor download speeds - congestion?


[re: BatBoy] [link to this post]
 
OK Sorry!
ISP Representative Hyperoptic_CS
(isp) Tue 13-Sep-16 11:29:47
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Re: Poor download speeds - congestion?


[re: mr_mojo] [link to this post]
 
Wed be happy to investigate this further. Please give us a call on 0333 332 1111 or send an email to support@hyperoptic.com.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mr_mojo
(knowledge is power) Sun 30-Oct-16 21:30:33
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Re: Poor download speeds - congestion?


[re: mr_mojo] [link to this post]
 
Same problem again.

TBB tester is showing 1.3meg single thread download, but 9meg 6x download.

Upstream is fine.

Always very slow on a sunday evening here. Switched over to 4G for now which is running about 20x the speed!
Administrator MrSaffron
(staff) Mon 31-Oct-16 10:35:47
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Re: Poor download speeds - congestion?


[re: mr_mojo] [link to this post]
 
WiFi or Ethernet?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mr_mojo
(knowledge is power) Mon 31-Oct-16 19:28:36
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Re: Poor download speeds - congestion?


[re: MrSaffron] [link to this post]
 
Both. Using a 802.11ac router with 975Mbit link speed.

Only happens in the evenings.
Standard User mr_mojo
(knowledge is power) Tue 16-Jan-18 13:08:00
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Re: Poor download speeds - congestion?


[re: mr_mojo] [link to this post]
 
Looks like more problems with congestion. Netflix is very slow at peak times now. I think it may actually be their entire LINX peering port has reached capacity. Stuff that doesn't go through LINX is quick, anything else is very slow.

I wish they would get ahead of this rather than letting stuff max out on their backhaul and peering.
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