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Standard User therioman
(knowledge is power) Wed 22-Feb-17 21:15:15
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Re: Complaint about CGN


[re: Hyperoptic_CS] [link to this post]
 
In reply to a post by Hyperoptic_CS:
Hello KuriyamaMirai,

So sorry to hear that you're disappointed with the fact that we're migrating subscribers from the public static IPs to CGN. This is being done as an interim solution before the IPv6 roll out in the first half od 2017, and all because of the exhaustion of IPv4 on a global level. We are aware that this is affecting some of the customers, therefore we're offering a public static IP at a fee.

If you'd want to raise the issue to discuss could you please forward your concerns to support@hyperoptic.com and our Support Team will be on it.


Which translates as:

We haven't got enough IPv4 space. We are new, got limited allocation. A problem not entirely down to Hyperoptic.

We didn't roll out IPv6 when we first launched, but should have, which would have been sensible and would actually mean it eases pressure as many domestic customers would never know or tell the difference, things would work. This is just sloppy and lazy by Hyperoptic.

We're having to use CGNAT so we can keep taking on customers. Sort of the only option they had, but they'd have known this on day 1, they knew what they had and could likely get.

We figured we could make more money from people needing a Static IP, so pony up the dough - this will also help us manage our cronic lack of IPv4 space.
Standard User BatBoy
(sensei) Fri 24-Feb-17 21:49:41
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Re: Complaint about CGN


[re: therioman] [link to this post]
 
Did Brett design the Hyperoptic network using his experience of designing the Bethere network?
Standard User mr_mojo
(knowledge is power) Sat 25-Feb-17 18:07:50
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Re: Complaint about CGN


[re: therioman] [link to this post]
 
Do you honestly think they are trying to make money out of static IPs? It's really not worth their time. I guarantee a tiny proportion of people will pay for them.

This is going to happen to every ISPs soon. 95% of customers couldn't give a toss (including me) whether I have a CGNAT or a 'proper' IP. This problem will resolve itself completely once IPv6 rollout is done, but £5/month hardly breaks the bank, especially if you consider most apartments hyperoptic is in will cost thousands of pounds a month to rent.


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Standard User mr_mojo
(knowledge is power) Sat 25-Feb-17 18:08:32
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Re: Complaint about CGN


[re: Michael_Chare] [link to this post]
 
So mobile phones don't provider proper internet access either do they?
Standard User Michael_Chare
(fountain of knowledge) Sun 26-Feb-17 20:59:17
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Re: Complaint about CGN


[re: mr_mojo] [link to this post]
 
In reply to a post by mr_mojo:
So mobile phones don't provider proper internet access either do they?
Nope, but mostly because of lack of signal.

However the issue is less important with mobile phones as the need for others to contact them by IP address is much less important. They do however have a unique phone number which allows them to be contacted.

Michael Chare
Standard User therioman
(knowledge is power) Mon 27-Feb-17 12:26:40
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Re: Complaint about CGN


[re: mr_mojo] [link to this post]
 
In reply to a post by mr_mojo:
Do you honestly think they are trying to make money out of static IPs? It's really not worth their time. I guarantee a tiny proportion of people will pay for them.


Sure, a "tiny" proportion will buy it (you think), but it costs practically nothing for them to do it - what's not worth the time - it's just a billing thing and a small bit of automated provisioning. Big deal. It's not really the point.

This is going to happen to every ISPs soon. 95% of customers couldn't give a toss (including me) whether I have a CGNAT or a 'proper' IP. This problem will resolve itself completely once IPv6 rollout is done, but £5/month hardly breaks the bank, especially if you consider most apartments hyperoptic is in will cost thousands of pounds a month to rent.


Actually CGNAT does break all kinds of regular stuff that ordinary people use, and does cause issues - it causes issues on mobile networks too.

The fact of the matter and the crux of my point is that HO should have had IPv6 from the outset - and would have helped.
ISP Representative Hyperoptic_CS
(isp) Tue 28-Feb-17 12:47:13
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Re: Complaint about CGN


[re: therioman] [link to this post]
 
Hello,

We understand that this is affecting some of our customers, however, it's a temporary solution until we implement IPv6 - we’re currently working on our IPv6 rollout plans and we will start to introduce the next generation of IP addresses in the first half of the year. The recent change has no impact on the security of the connection, this is simply about how we manage the allocation of our available IP addresses. If you do notice any issues please contact our Customer Support team on 0333 332 1111 and we will be happy to assist.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mixt
(fountain of knowledge) Tue 28-Feb-17 13:49:55
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Re: Complaint about CGN


[re: Hyperoptic_CS] [link to this post]
 
You were founded in 2010. IPv6 initial RFC was released in December 1995 ( https://tools.ietf.org/html/rfc1883 ). I was tinkering with IPv6 via BT's UK6x tunnel service and, later, Hurricain Electric's tunnel service, back in the initial years of the previous decade (2000s).

We are now 7 years on from when you were founded. One would think that your founders, at that point in time, had the forward vision and historical perspective to get IPv6 implemented within your network, well before reaching the problems you and your customers are now facing.

I can only put this short-sightedness down to shareholders/investors not willing to put themselves out due to the additional cost required to make your network IPv6 capable.

Disappointing, but I guess that's the way these things go.

IDNet Fibre Unlimited 55/10 with Native IPv6
Automated Hourly HTTP×6 TBB Speed Tests (3×IPv4+3×IPv6)
Previous ISPs » Zen (40/10 FTTC) | aaisp.net (40/10 FTTC) | Virgin Media (50Mb Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being bløcked?

Edited by mixt (Tue 28-Feb-17 13:52:49)

Standard User mr_mojo
(knowledge is power) Sun 05-Mar-17 21:23:28
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Re: Complaint about CGN


[re: Michael_Chare] [link to this post]
 
Huh? What has the phone number got to do with it. Does STUN & TURN work over PSTN now?
Standard User locutus
(experienced) Thu 09-Mar-17 21:03:15
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Re: Complaint about CGN


[re: KuriyamaMirai] [link to this post]
 
I've just been CGNAT'd. At 8.30pm, the connection just went dead. With no notice from Hyperoptic. Extremely poor service, especially as they don't bother answering their 24/7 support line.

Thanks Hyperoptic!

--
Views expressed are mine and not necessarily those of my employer.
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