So sorry to hear that you're disappointed with the fact that we're migrating subscribers from the public static IPs to CGN. This is being done as an interim solution before the IPv6 roll out in the first half od 2017, and all because of the exhaustion of IPv4 on a global level. We are aware that this is affecting some of the customers, therefore we're offering a public static IP at a fee.
If you'd want to raise the issue to discuss could you please forward your concerns to firstname.lastname@example.org and our Support Team will be on it.
Which translates as:
We haven't got enough IPv4 space. We are new, got limited allocation. A problem not entirely down to Hyperoptic.
We didn't roll out IPv6 when we first launched, but should have, which would have been sensible and would actually mean it eases pressure as many domestic customers would never know or tell the difference, things would work. This is just sloppy and lazy by Hyperoptic.
We're having to use CGNAT so we can keep taking on customers. Sort of the only option they had, but they'd have known this on day 1, they knew what they had and could likely get.
We figured we could make more money from people needing a Static IP, so pony up the dough - this will also help us manage our cronic lack of IPv4 space.