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Standard User leexgx
(committed) Thu 09-Mar-17 21:18:26
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Re: Complaint about CGN


[re: locutus] [link to this post]
 
i would understand if New joining customers had CGN form the start but not old customers with no warning been forced onto GCN as that means they can sell there blocks off at high price to make a quick buck and charge £5 a month for a static IP

Standard User locutus
(experienced) Thu 09-Mar-17 21:29:15
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Re: Complaint about CGN


[re: leexgx] [link to this post]
 
Someone finally answered the phone after the second outage tonight.

As I was told it was happening back in September, they see no need to tell users that their connection would go down when they implement CGNAT.

Their network team apparently decide on the day which sites to do that evening.

They have really gone down hill. You used to be able to talk to someone technical when you called. All you get now are call handlers.

--
Views expressed are mine and not necessarily those of my employer.
ISP Representative Hyperoptic_CS
(isp) Mon 13-Mar-17 17:07:43
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Re: Complaint about CGN


[re: locutus] [link to this post]
 
Hello,

We're sorry to hear you haven't been informed about CGN migration. Please send us a PM with your account details so that we can investigate this further and follow up.

Thank you,

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User mkelly
(member) Sat 25-Mar-17 07:35:59
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Re: Complaint about CGN


[re: Hyperoptic_CS] [link to this post]
 
In reply to a post by Hyperoptic_CS:
. . . . . . .we're migrating subscribers from the public static IPs to CGN. This is being done as an interim solution before the IPv6 roll out in the first half od 2017,


What's the update on this project. H1 2017 is well and truly upon us and it's clear that your interim solution is still being rolled out. Can we have a progress update with timings.

M

Best Regards

Mark Kelly
ISP Representative Hyperoptic_CS
(isp) Thu 30-Mar-17 17:22:54
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Re: Complaint about CGN


[re: mkelly] [link to this post]
 
Hello,

Our team is currently working on IPv6 roll out plans and we expect to introduce the next generation of IP addresses in the first half of the year. Please stayed tuned for further updates.

Best wishes,

Ana

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User blueacid
(experienced) Mon 01-May-17 12:14:35
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Re: Complaint about CGN


[re: Hyperoptic_CS] [link to this post]
 
So it's 1st May today. That's two months left.

I'd wager that by 30 June we'll be lucky to have even heard what the plan is, much less be any closer to actually having an ipv6 service.
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