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Standard User gt94sss2
(fountain of knowledge) Fri 13-Oct-17 00:44:52
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Hub Spec?


[link to this post]
 
I'm moving into a block of flats where Hyperoptic is available but not yet installed in the flat I will be in.

I expect to get it but could someone tell me what the specs of the Hyperoptic hub are?

There are some postings here from 2015 which stated that at the time it didn't support AC WiFi for some reason - I certainly hope that's no longer the case!
Administrator MrSaffron
(staff) Fri 13-Oct-17 08:24:09
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Re: Hub Spec?


[re: gt94sss2] [link to this post]
 
Don't believe the 802.11ac hardware has been rolled out yet, so still same wireless spec, router can be replaced by yourself or add a dual band wireless access point

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Fri 13-Oct-17 11:29:39
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Re: Hub Spec?


[re: gt94sss2] [link to this post]
 
Single band 2.4ghz, you likely need to buy your own AP.


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ISP Representative Hyperoptic_CS
(isp) Tue 17-Oct-17 16:35:09
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Re: Hub Spec?


[re: gt94sss2] [link to this post]
 
Hi there, our Hyper Hub which is currently installed is ZTE ZXHN H298N. It's an N type of router. If you would like to check more details, feel free to contact us, our CS team is here 24/7.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or by email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Realalemadrid
(member) Tue 17-Oct-17 19:33:36
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Re: Hub Spec?


[re: Hyperoptic_CS] [link to this post]
 
Well over many years I have seen some very poor responses from customer service people but "it's an N type of router" is unbelievably bad, I am so relieved that where I live there will be no possibillty of having to deal with Hyperoptic.
Standard User jonesad24
(newbie) Wed 18-Oct-17 21:01:59
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Re: Hub Spec?


[re: Realalemadrid] [link to this post]
 
You think that's bad? I have been waiting for a few days for the IT support to figure out why my External HDD which is plugged into my Hyperoptic router via USB isn't showing on my home network. I'm not sure how many people work in their IT support but if none of them can figure that out I dread to think what they would do if the problem was more complex.
Standard User BatBoy
(sensei) Thu 19-Oct-17 13:44:25
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Re: Hub Spec?


[re: jonesad24] [link to this post]
 
In reply to a post by jonesad24:
You think that's bad? I have been waiting for a few days for the IT support to figure out why my External HDD which is plugged into my Hyperoptic router via USB isn't showing on my home network.
Have you configured the FTP application?
Standard User jonesad24
(newbie) Thu 26-Oct-17 10:32:50
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Re: Hub Spec?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
In reply to a post by jonesad24:
You think that's bad? I have been waiting for a few days for the IT support to figure out why my External HDD which is plugged into my Hyperoptic router via USB isn't showing on my home network.
Have you configured the FTP application?


FTP? Why would I need an FTP client to access files on my own network?
Standard User BatBoy
(sensei) Thu 26-Oct-17 18:42:36
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Re: Hub Spec?


[re: jonesad24] [link to this post]
 
Thatís what it says in the manual
Standard User gt94sss2
(fountain of knowledge) Thu 09-Nov-17 00:42:06
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Re: Hub Spec?


[re: Hyperoptic_CS] [link to this post]
 
Thanks all - I had Hyperoptic installed the other week and I did indeed get an ZTE modem with the disappointing WiFi speeds others have mentioned.

For those interested, the installers told me it was a new batch - and the modems have a manufacturing date of August 2017 on them. I was also surprised to see these were not wall mountable until all the illustrations I had seen on Hyperoptic's website before/while ordering the service
ISP Representative Hyperoptic_CS
(isp) Thu 09-Nov-17 14:59:51
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Re: Hub Spec?


[re: gt94sss2] [link to this post]
 
Hi there, we're able to send you the wall mounting bracket via post, please contact us to let us know of your address and we'll gladly arrange that for you.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User UpsideDown
(newbie) Tue 14-Nov-17 20:27:27
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Re: Hub Spec?


[re: gt94sss2] [link to this post]
 
Hyperoptic now supplies dual band 2.4/5Ghz routers. For those interested, it's the ZTE ZXHN H298A model. Much improved speed over Wifi. I'm getting up to 200Mbit up/down over wifi when I'm close to the router.

Very impressed, especially as I'm coming from a 11MBit/s slow ADSL2+ connection.
Standard User HurdyGurdy
(newbie) Wed 15-Nov-17 23:09:34
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Re: Hub Spec?


[re: ukhardy07] [link to this post]
 
Watch out though - when you use your own equipment the default response from support is that they cannot help you as you use your own equipment.

My phone line started dropping last few weeks, every time they restart the SIP service their end but when i ask for it to be investigated, the response is that well because i use my own router they cannot.
Standard User HurdyGurdy
(newbie) Wed 15-Nov-17 23:10:34
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Re: Hub Spec?


[re: MrSaffron] [link to this post]
 
Thanks - but note my above post - support wash their hand if you do so
Standard User locutus
(experienced) Thu 16-Nov-17 08:52:05
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Re: Hub Spec?


[re: HurdyGurdy] [link to this post]
 
I would expect to plug the hyperhub back in to prove the fault wasn't with my kit if I had replaced the router though. I don't think that's being unreasonable.

--
Views expressed are mine and not necessarily those of my employer.
ISP Representative Hyperoptic_CS
(isp) Thu 16-Nov-17 13:56:55
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Re: Hub Spec?


[re: UpsideDown] [link to this post]
 
Thanks for sharing, we appreciate it. We're doing our best to make sure you get the most out of our broadband service.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User locutus
(experienced) Thu 16-Nov-17 19:10:05
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Re: Hub Spec?


[re: Hyperoptic_CS] [link to this post]
 
So are you upgrading everyone for free, with no contract renewal, to benefit from the new router?

--
Views expressed are mine and not necessarily those of my employer.
Standard User NVB
(member) Sat 18-Nov-17 02:27:26
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Re: Hub Spec?


[re: UpsideDown] [link to this post]
 
Have you tried port forwarding on your ZXHN H298A, because I'm locked out.
Administrator MrSaffron
(staff) Sat 18-Nov-17 10:09:10
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Re: Hub Spec?


[re: NVB] [link to this post]
 
Do you have a static IP?

With CGNAT port forwarding when behind a carrier grade NAT may explain why its disabled

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User NVB
(member) Sun 19-Nov-17 01:58:13
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Re: Hub Spec?


[re: MrSaffron] [link to this post]
 
Yes I have a static IP, but there are no port forwarding pages visible in the ZTE H298A router (as shipped). I had ask them to forward ports, which they happily did, also requested they make port forwarding visible within the router so I can do it myself.
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