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Standard User mmb
(newbie) Mon 11-Jun-18 13:34:25
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Project Greenland Dock


[link to this post]
 
I live in Brunswick Quay and had signed up to get Hyperoptic - we had a survey done about 6 weeks ago which they indicated it was okay but I have just seen a couple of posts on the SE16 broadband twitter page that Hyperoptic have now cancelled peoples orders as they have discovered issues during the trial. When I check other addresses in Brunswick Quay I can see that they say they are unable to accept new orders.

I have tried to contact sales but haven't had any response to an email I sent over a week ago and I have tried calling but just get an answerphone.

Could anyone shed any light on what is happening.

Cheers

Malcolm
ISP Representative Hyperoptic_CS
(isp) Mon 11-Jun-18 16:55:59
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Project Greenland Dock


[re: mmb] [link to this post]
 
Thank you for your post, Malcolm. Residents should have received an email to update them on the current situation - we're confident we will revisit soon. We're sorry you've not had a reply to your email. Can you please PM your details so that we can track it down? Thank you.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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