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Standard User blueacid
(experienced) Mon 16-Jul-18 10:36:18
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Re: Service slowdown


[re: McHaggis69] [link to this post]
 
I got chatting with hsncool (hi bud!), and he's explained that his issues were fixed by (wait for it!) changing his static IP address.

His began with 141.0; mine also does. When his was changed to an address starting with 88, all the problems cleared up, plus his ping to a few hosts (including 1.1.1.1) dropped from ~8msec down to around 2msec.


I've also got a 141.0 address, although trying to get Hyperoptic to change mine has been, for some reason, difficult. Currently they've had me switch back to their supplied router which has made no difference. I'm about to call again, but for anyone else also still affected, do you also have static IP addresses beginning 141.0 ?

Thanks!
Standard User McHaggis69
(newbie) Tue 17-Jul-18 07:40:44
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Re: Service slowdown


[re: blueacid] [link to this post]
 
Yes I do.

Interesting that in a very small straw poll of local residents on HO only those with a static IP are having issues...

Engineer visiting this morning so will have a word.

If this is the cause - effectively I've been paying extra for a static IP that has borked my connection.
Standard User McHaggis69
(newbie) Tue 17-Jul-18 11:54:09
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Re: Service slowdown


[re: McHaggis69] [link to this post]
 
So,

just got changed to a fixed IP in the 88.98 range and all seems to be back to normal.


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Standard User blueacid
(experienced) Tue 17-Jul-18 16:04:35
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Re: Service slowdown


[re: McHaggis69] [link to this post]
 
Yep, they're changing mine as well.
They really were digging their heels in on it, though. Desperate to try a few other fixes first.

Wonder what's happened to the 141.0.151.x block to make the routing so awful?
Standard User AlexR
(member) Tue 17-Jul-18 16:45:19
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Re: Service slowdown


[re: blueacid] [link to this post]
 
Now that's interesting, I'm on a static IP (in Bristol) on the 185.24.120.0/22 range - I've been getting speeds around 15Mbit down / 950Mbit up for around a week now. They have offered to change my static IP but I'm pushing back (as I've got firewall rules/DNS entries I'd have to change...).

I'm also working from home waiting for an engineer visit they insisted on. They've got 15 minutes to arrive or they'll be receiving a rather annoyed phone call very soon.

Hyperoptic 1Gb

Edited by AlexR (Tue 17-Jul-18 16:45:52)

Standard User blueacid
(experienced) Wed 18-Jul-18 08:40:29
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Re: Service slowdown


[re: AlexR] [link to this post]
 
IP address changed. I'm now on 88.98.247.x, and it's like night and day.

Ping times to Manchester hosts has dropped (used to be aroiund 8msec, now flirting with 1.5-2msec), and everything's back to being spry and fast.

Job jobbed! Plus I got a couple of weeks free out of Hyperoptic due to them failing to call me back a couple of times & taking a long time to actually address the issue...
Administrator MrSaffron
(staff) Wed 18-Jul-18 09:48:01
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Re: Service slowdown


[re: blueacid] [link to this post]
 
http://tbb.st/1531669298863310455 185.24.x.x range 722 down 519 up

http://tbb.st/1531745922384374155 88.98.x.x. range 947 down 491 up

So it is not a clear cut one IP range is routed odd/congested badly there may be other factors at play or this is only affecting one location

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User blueacid
(experienced) Wed 18-Jul-18 11:37:20
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Re: Service slowdown


[re: MrSaffron] [link to this post]
 
Indeed, it seems that it was a false positive to think it was the 141.0.x.x range.

Still, although the traceroutes don't seem to have changed, the connection speed seems to be much improved. Downloading that ISO from the mirrorservice (linked earlier) now goes at around 18MB/sec, give or take, rather than 300KB/sec.

Very peculiar!
ISP Representative Hyperoptic_CS
(isp) Wed 18-Jul-18 17:03:39
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Re: Service slowdown


[re: blueacid] [link to this post]
 
Thanks for confirming that the speeds have improved. We're doing our best to make sure you're getting the most out of our connection at all times. Thanks for teaming up with us on this one.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mr_mojo
(knowledge is power) Wed 01-Aug-18 16:21:21
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Re: Service slowdown


[re: blueacid] [link to this post]
 
To be honest this is the most annoying thing about hyperoptic. They seem to just not plan enough backhaul/configure it right.

I've been with them for nearly 5 years now, and the service is great 98% of the time, then it just all goes to hell because their peering capacity maxes out.

To add to this customer service are not good at escalating this. I imagine the NOC knows exactly what is going on as they will be seeing links maxed out at peak times. This should be fed through to CS to let people know they are working on it.

I still really can't understand why they cheap out of peering so much. It's so cheap in comparison to anything else. I see they have added another 30gigbit/sec across LINX and LONAP, but I bet it won't last long with customer growth + 4K streams starting to become common.
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