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Standard User McHaggis69
(newbie) Thu 06-Dec-18 20:29:40
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Re: speed - AGAIN


[re: blueacid] [link to this post]
 
My problem persists.

Every evening my download speed drops to <100Mb/sec
Right now showing 37Mb/sec

H/O tell me they are doing some maintenance on 12th December in my area which should help.

Will just need to grin and bear it meantime.
Standard User blueacid
(experienced) Fri 07-Dec-18 13:02:55
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Re: speed - AGAIN


[re: McHaggis69] [link to this post]
 
During the slowdowns, does it also go slow on speed.hyperoptic.co.uk ?
Also, do your ping times raise?

It does rather sound to me as though the main link to your building is becoming congested, and the remedial work that's coming up will be to address this problem by adding more capacity.

Also, if you use the ThinkBroadband speed tester, the HTTPx1 and HTTPx6 tests might further add evidence to that case!
Standard User McHaggis69
(newbie) Sun 09-Dec-18 22:44:39
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Re: speed - AGAIN


[re: blueacid] [link to this post]
 
Yeah, even using hyperoptic's own speed test it drops.
Ping times increase, but generally around 20-30

Link to Thinkbroadband speed test result - https://www.thinkbroadband.com/_assets/speedtest/but...

Whats more annoying is no-one else in my development is reporting a problem - it may be that there are onlya few on the gigabit speed setting - some maybe havent even noticed.

As you can see, the down speed is pitiful for a gigabit connection that used to perform at or about 850Mb/s constantly.


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Standard User McHaggis69
(newbie) Sun 09-Dec-18 22:51:36
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Re: speed - AGAIN


[re: blueacid] [link to this post]
 
It struck me that I wonder if the problem is connected with BT linking fibre to the building a few weeks back?

I dont know the technicalities, but up until H/O agreed to do FTTH in my development, we were stuck with broadband only - no BT fibre available at all.

A few weeks back, BT came and installed a new cabinet with what I assume is fibre into our building... (they dug up the road from the cabinet into our underground car park where our main incomers are for H/O).

Could they have screwed something up for me?

I know, clutching at straws here.
Administrator MrSaffron
(staff) Sun 09-Dec-18 23:06:22
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Re: speed - AGAIN


[re: McHaggis69] [link to this post]
 
If the fibre to the new BT/Openreach kit had messed up the fibre for Hyperoptic you'd probably have NO connection

https://www.thinkbroadband.com/speedtest/15443952082... the full page with the graphs shows a short burst of good speeds then tailing off over a long time

I'd suggest its possible the building may be running on just a Gigabit connection or 2 Gigabit
Another option is if you have a static IP rather than the CGNAT some in the past have had issues when others on CGNAT have been fine

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User christopherwoods
(learned) Thu 10-Jan-19 01:09:17
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Re: speed - AGAIN


[re: MrSaffron] [link to this post]
 
Also in Manchester, on a static. Speeds have reduced in the week or so since install, unless testing on the TNP speedtest server (almost all-time max and seemingly normal upload speeds). Everything else goes to pot this time of the evening, and I think I'm the only person in our block on HO at the moment.

Have emailed support as I think it's a bit odd. Testing to various speedtest servers including HO's own produce disappointing results. TBB test came back ~500mbit/sec both ways.

Boo.
Technicolour!
Standard User 23Prince
(fountain of knowledge) Mon 14-Jan-19 18:32:05
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Re: speed - AGAIN


[re: McHaggis69] [link to this post]
 
In reply to a post by McHaggis69:
download speed has gone back up to 738Mb which is just about acceptable.


oh get over yourself.. most of us have to live with speeds well below even the 400 you got "on a bad day"
ISP Representative Hyperoptic_CS
(isp) Tue 15-Jan-19 17:12:51
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Re: speed - AGAIN


[re: McHaggis69] [link to this post]
 
Hi there,

We'd like to check this for you.

Can you please PM us your account details and we will troubleshoot the connection for you.

If there's anything else we can assist you with, please let us know.

Thanks.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative Hyperoptic_CS
(isp) Tue 15-Jan-19 17:16:46
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Re: speed - AGAIN


[re: 23Prince] [link to this post]
 
Hi,

We'd like to investigate what's that all about.

Please send us your full address via PM and we'll check everything.

Thank you.

Customer Support
www.hyperoptic.com

Prefer to talk to the team? Call Customer Support on 0333 332 1111 or email to support@hyperoptic.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 23Prince
(fountain of knowledge) Wed 16-Jan-19 01:50:06
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Re: speed - AGAIN


[re: Hyperoptic_CS] [link to this post]
 
I am not lucky enough to be one of your customers - so I was pointing out how lucky they are to only get 400! - poor poor person!
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