IDNet can ask BT to fix line or exchange problems, but they can't make them do it.
Agreed. I know for sure that the issue is either the local exchange or BT's 20CN backbone. Our lines are fine (though using copper wires is a joke), they are however always synchronized at the 7.15mbps profile to the exchange. I don't accept IDNet's excuse that the local exchange is overcrowded,because no status page on BT or IDNet ever indicated anything like that. I would have expected IDNet's customer service to put more pressure on BT to sort it out because IDNet basically is a reseller of BT.