Well following on from my previous post about poor download speeds things just got worse this afternoon. Around 13.30 after checking on TBB BQM I noticed that my latency had suddenly jumped from 14ms to 32ms with no explanation, this in addition to my speed problems with downloads and its only day two!
Anyway, I decided to phone support for help and I have to say I was not impressed. Basically I was told that on a business product I was only guaranteed a download speed of 12mb by BT and when told the support gentleman about the sudden jump in latency from 14 to 32ms was told this was perfectly acceptable..
Well after spending this amount of money on a business product I have to say this is not acceptable. The support gentleman did not even seem willing to try any tests and I feel I have just been fobbed off.
I did some checks myself and it appears that the Gateway which IDNet is using to my exchange has slowed down, maybe this is also the reason why my downloads have slowed down due to congestion at the exchange, see my tracert below;
Tracing route to telehouse-gw2-lo1.idnet.net [220.127.116.11]
over a maximum of 30 hops:
1 2 ms <1 ms <1 ms home.gateway.home.gateway [192.168.0.1]
2 29 ms 28 ms 28 ms telehouse-gw2-lo1.idnet.net [18.104.22.168]
Is there anyone with any suggestions, I thought the business product has 'Traffic Priority' which should reduce this congestion and what is my contention on this business product?
Unless these problems are resolved I cannot recommend this business product to anyone, after all I am paying double what the BT Business Fibre Product Costs at £600, I should be getting Platinum Service for £1200 !!!!
Come on IDNet sort this out for me will you, everyone is watching...
Edited by Seadog (Tue 12-Apr-11 21:29:53)