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Standard User rikbean
(eat-sleep-adslguide) Wed 27-Jul-11 18:27:57
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New out of hours support


[link to this post]
 
From IDNetters: http://www.idnetters.co.uk/forums/index.php/topic,26...

Currently IDNet provide an Out of Hours messaging service for Customers to report faults outside of business hours. As you will appreciate, due to the very small amount of calls we receive during these times, it was not previously realistic to employ staff 24/7 on the chance one or two calls might come in.

However, many of our valued Customers voiced concern with the inability to actually speak to a member of the Support Team outside business hours. In today's increasingly 'on-line' society we understand that Customers can feel undervalued by some companies when they are constantly met with email only assistance and off-shore call centres. It is for this very reason that IDNet are committed to providing free UK based Support and in a further effort to maximise Customer Satisfaction we are pleased to announce the introduction of 24/7 Support.

As of 27th July 2011 you can contact IDNet Support for technical assistance at any time of the day or night on our usual free phone number 0800 331 7000.

We would like to take this opportunity to sincerely thank you all for your continued and valued Custom and if you have any feedback for us we would be glad to hear it! Why not email us at feedback@idnet.com

Regards

Miriam
Technical and Customer Services Manager
IDNet

Rik
Moderator billford
(moderator) Wed 27-Jul-11 19:17:25
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Re: New out of hours support


[re: rikbean] [link to this post]
 
Thanks Rik, excellent news smile

All we need now is for BT to demonstrate the same level of commitment to their customers.

~~~~~~~~~~~~
Bill

bill@thinkbroadband.com _______________Planes and Boats and ... [New]_______________BQMs: IPv4, IPv6 & Speeds
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Wed 27-Jul-11 22:18:54
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Re: New out of hours support


[re: rikbean] [link to this post]
 
That's great.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.


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Standard User rikbean
(eat-sleep-adslguide) Thu 28-Jul-11 09:20:10
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Re: New out of hours support


[re: billford] [link to this post]
 
Pigs overhead at 5000 feet. smile

Rik
Standard User orly
(fountain of knowledge) Thu 11-Aug-11 20:18:39
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Re: New out of hours support


[re: billford] [link to this post]
 
I believe it's been 24/7 from BT for many years?

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Standard User cavillas
(knowledge is power) Fri 12-Aug-11 13:39:30
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Re: New out of hours support


[re: orly] [link to this post]
 
Yes but not by real people who understand this country, our language and are able to use their brains independently of scripts, above all being based in this country as well.

Alf
------------------------------------
smile IDNET Happiness Online smile
I am in no way employed or connected with IDnet other than as a customer.

Idnetters Official Forums


There are 11 kinds of people, those who understand binary, those who don't and those who don't care.
Standard User Going_Digital
(knowledge is power) Fri 12-Aug-11 14:21:30
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Re: New out of hours support


[re: cavillas] [link to this post]
 
You need to fix your link to IDNet forums.

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